Gerzie Castillo
Philadelphia,PA
Summary
Results-driven In Home Support Supervisor with extensive experience at North City Congress, focused on optimizing home care services for seniors and budget management. staff training and development has led to improved program outcomes, fostering teamwork and collaboration. Strong analytical skills facilitate enhanced service delivery while maintaining high quality standards. Career objectives include further advancing leadership capabilities within the homecare sector.
Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
15
15
years of professional experience
Work History
In Home Support Supervisor
North City Congress
Philadelphia, PA
03.2020 - 06.2022
- Recruited, hired, and trained new case managers and clerical staff to ensure efficient service delivery.
- Collaborated with PCA Team care professionals to tailor services to the individual needs of each senior in the program.
- Managed Service Coordination Team to achieve performance goals and improve program outcomes.
Humana Enrollment Representative
Humana Medicare
Langhorne, PA
01.2018 - 10.2020
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Handled billing related activities focused on medical specialties.
- Assisted new policyholders with processing claims.
- Maintained accurate records of all activities related to the annual open enrollment process.
Case Manager
North City Congress
Philadelphia, PA
11.2007 - 03.2020
- Identified Needs to client success and developed strategies to overcome them.
- Visited consumers and coordinated services for seniors to support independent living.
- Managed contractor estimates and services, ensuring timely and accurate completion.
- Monitored services and processed payments, ensuring accuracy and addressing client needs to provide optimal service to our senior population.
Education
Bachelor of Science - Human Services
UASD University
Dominican Republic06-1996
Skills
- Budgeting and financial management
- Home care expertise
- Scheduling and planning
- Staff training and development
- Health and safety
- Clinical quality program standards
- Analytical thinking
- Budget planning
- Teamwork and collaboration
Timeline
In Home Support Supervisor
North City Congress
03.2020 - 06.2022
Humana Enrollment Representative
Humana Medicare
01.2018 - 10.2020
Case Manager
North City Congress
11.2007 - 03.2020
Bachelor of Science - Human Services
UASD University
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