Summary
Overview
Work History
Education
Skills
Certification
Traveling, lifting weights, reading, camping, walks with my dogs
Timeline
Generic

Gesele Cruz

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Life and Health Specialist

State Farm
08.2023 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Bartender

Shooters Bar
08.2017 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Licensed Insurance Agent

Symmetry
03.2019 - 02.2023
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

Head Bartender

The Pumphouse Riverside Restaurant And Bar
01.2012 - 05.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Marketing Manager

The Victoria Advocate
12.2013 - 05.2014
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.

Head Bartender/Manager's Assistant

The San Marcos River Pub And Grill
08.2004 - 05.2011
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

Education

Bachelor of Arts - International Relations

Texas State Univ
San Marcos, TX
05.2011

Skills

  • Health literacy
  • Patient confidentiality
  • Client Retention
  • Insurance product expertise
  • Client Relationship Management
  • Client Account Management
  • Risk Assessment Knowledge
  • Insurance sales expertise
  • Staff Training and Supervision
  • Attentive service
  • In-depth product knowledge

Certification

  • Licensed Bartender - 17 years
  • Licensed Insurance Agent - 5 years

Traveling, lifting weights, reading, camping, walks with my dogs

My love for travel has taken me throughout our beautiful coast of California, to Cabo San Lucas, Mexico and across to our East Coast where I enjoyed the DMV all the way up to New York City. I am originally from Austin, Texas and I have spent my life camping all along our beautiful rivers, beaches and in our State Parks. In between travelling, I am driven by my relentless work ethic to succeed in my positions of leadership. To stay strong physically I enjoy challenging myself with lifting weights as it also pushes me mentally. For my own personal development I enjoy reading financial literature, books centering on business principles and the psychology of selling. When it is time to relax walking my dogs early in the morning and during beautiful evenings is how I love to live my days.

Timeline

Life and Health Specialist

State Farm
08.2023 - Current

Licensed Insurance Agent

Symmetry
03.2019 - 02.2023

Bartender

Shooters Bar
08.2017 - Current

Marketing Manager

The Victoria Advocate
12.2013 - 05.2014

Head Bartender

The Pumphouse Riverside Restaurant And Bar
01.2012 - 05.2017

Head Bartender/Manager's Assistant

The San Marcos River Pub And Grill
08.2004 - 05.2011

Bachelor of Arts - International Relations

Texas State Univ

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Gesele Cruz