Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gesnel Joseph

Houston,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative/ By Phone

Stremline Brands
05.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Call Center Representative

Arise Platform
03.2019 - 02.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.

Education

Associate of Arts - Psychobiology

Valencia College
Orlando, FL
01-2012

Skills

  • Call center experience
  • Documentation
  • Account updating
  • Communicating with clients
  • Problem-solving abilities
  • Multitasking Abilities

Timeline

Customer Service Representative/ By Phone

Stremline Brands
05.2024 - 09.2024

Call Center Representative

Arise Platform
03.2019 - 02.2024

Associate of Arts - Psychobiology

Valencia College

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Gesnel Joseph