Flora Ashley
Florence,SC
Summary
Customer service representative with extensive experience in accounting and organizational procedures, focused on optimizing cash flow management. Proficient in Microsoft and Kronos applications, ensuring efficient handling of multiple requests. Proven ability to support team objectives and enhance overall performance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Phone/Social Media Customer Service Representative
Afni
Phoenix, AZ
05.2020 - Current
- Delivered exceptional customer service while handling high-volume calls and chats.
- Accurately entered data to support operational efficiency.
- Identified and troubleshot issues to minimize downtime.
- Created and submitted tickets for unresolved technical issues.
- Promoted special offers, driving increased sales opportunities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Taco Bell
Florence, SC
01.2017 - 05.2020
- Executed cash transactions with accuracy and efficiency.
- Maintained cleanliness and organization to enhance store presentation.
- Demonstrated effective time management skills in daily operations.
- Utilized judgment and decision-making to resolve customer inquiries.
- Engaged in active learning to stay updated on product knowledge.
- Coordinated tasks among team members to optimize workflow.
- Applied critical thinking to address challenges and improve processes.
- Managed multiple priorities simultaneously to ensure timely service delivery.
Customer Service Representative
Youngs Market
Florence, SC
01.2015 - 06.2016
- Verified customer age for alcohol and tobacco purchases.
- Maintained store cleanliness to uphold hygiene standards.
- Dispensed lottery tickets efficiently to enhance customer experience.
- Provided location directions to assist customers with navigation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Temporary Employee
UniFirst
Florence, SC
01.2015 - 02.2015
- Inspected product for tears, holes, stains, excessive moisture
- Handled telephone inquiries and taking orders over the phone
- Provided inside support to sales representatives
- Helped resolve any customer issues regarding their account
Seasonal Associate
QVC
Florence, SC
10.2014 - 11.2014
- Tracked products throughout production process
- Prepared packages for shipment
- Worked on automated packing lines performing a variety of duties
- Examined product, containers, and materials in order to ensure packing within established guidelines.
Sales Associate
Goodwill Industries
Florence, SC
11.2012 - 06.2013
- Greeted customers and ascertained what each customer wanted or needed
- Maintained knowledge of current sales, promotions, policies of exchanges, and security practices
- Responsible for inventory of all stock
- Ticketed, arranged and displayed merchandise to promote sales
Housekeeper
Best Western
Florence, SC
03.2011 - 09.2011
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms
- Kept storage areas and carts well-stocked, clean, and tidy
- Prepared rooms for meetings and arrange decorations, and furniture for business functions
- Carried linens, towels, toilet items, and cleaning supplies using wheeled carts
Sales Associate
Breakers
Florence, SC
02.2009 - 08.2009
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
- Monitored store for security risk and theft
- Answered customer questions regarding the store and its merchandise
Education
High School Diploma -
Wilson High School
Florence, SCSkills
- Time management
- Verbal communication
- Critical thinking
- Decision making
- Adaptability
- Team coordination
- Inside sales
- Sales support
- Typing proficiency
- Customer service
- Active listening
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Complaint resolution
- Microsoft Excel
- Professional telephone demeanor
- Call center operations
- Call management
- Product knowledge
- Order processing
- Documentation
- Customer relationship management (CRM)
- Prioritization
- De-escalation techniques
- Building rapport
- Technical support
- Clerical support
- Live chat support
- Dispute resolution
CUST
Authorized to work in the US for any employer
Timeline
Phone/Social Media Customer Service Representative
Afni
05.2020 - Current
Customer Service Representative
Taco Bell
01.2017 - 05.2020
Customer Service Representative
Youngs Market
01.2015 - 06.2016
Temporary Employee
UniFirst
01.2015 - 02.2015
Seasonal Associate
QVC
10.2014 - 11.2014
Sales Associate
Goodwill Industries
11.2012 - 06.2013
Housekeeper
Best Western
03.2011 - 09.2011
Sales Associate
Breakers
02.2009 - 08.2009
High School Diploma -
Wilson High School