Taylor Buckley Capone
Reno,Nevada
Summary
Dedicated customer service and sales professional with extensive experience across diverse industries. Known for exceptional communication and interpersonal skills, with a proven ability to thrive in high-pressure environments. Quick learner with a talent for mastering new programs and training requirements. Committed to delivering outstanding service and fostering positive customer relationships.
Overview
18
18
years of professional experience
Work History
Customer Service Representative, Assistant, and Social Media Content Creator/Manager
Sapphire Beauty Studio
Reno, NV
11.2022 - Current
- Deliver exceptional customer service, addressing inquiries and providing assistance to clients
- Manage social media platforms, creating engaging content to enhance brand visibility and engagement
- Utilize Canva for graphic design and CapCut for video editing to promote studio services effectively
Reservation Agent
Peppermill Resort & Casino
Reno, NV
10.2013 - 10.2020
- Provided outstanding customer service via phone and messaging, efficiently managing high call volumes
- Booked accommodations, events, and shows while successfully upselling upgraded options
- Assisted in training new employees, fostering a collaborative and supportive work environment
Telecommunications Customer Service Agent
Eldorado Hotel & Casino
Reno, NV
08.2012 - 10.2013
- Served as the primary contact for guests, delivering comprehensive information and booking assistance
- Leveraged AS400 system to communicate effectively and provide superior service
Co-Manager of Operations
Journeys
Reno, NV
08.2010 - 06.2012
- Oversaw daily store operations, including opening and closing, audits, and employee management
- Enhanced sales through effective upselling strategies and maintained high customer satisfaction
- Managed store cleanliness and shipping procedures to ensure a seamless shopping experience
Sales Associate
All of Nessy Friends
Reno, NV
06.2006 - 09.2009
- Engaged with customers at local events, effectively managing sales of crafts and toys
- Provided hands-on support during event setup and breakdown, ensuring smooth operations
Education
Online Community for Beauty Business Owners -
Pretty Rich Bosses
11.2024
High School Diploma - Honors
Wooster High School
06.2010
Skills
- Customer Service Excellence
- Sales and Upselling Techniques
- Team Leadership and Training
- Event Management and Coordination
- Proficient in AS400 System
- Social Media Content Creation and Management (Instagram, Facebook)
- Graphic Design Skills (Canva)
- Video Editing Skills (CapCut)
- Strong Communication and Interpersonal Skills
- Time Management and Organizational Abilities
References
Available upon request.
Timeline
Customer Service Representative, Assistant, and Social Media Content Creator/Manager
Sapphire Beauty Studio
11.2022 - Current
Reservation Agent
Peppermill Resort & Casino
10.2013 - 10.2020
Telecommunications Customer Service Agent
Eldorado Hotel & Casino
08.2012 - 10.2013
Co-Manager of Operations
Journeys
08.2010 - 06.2012
Sales Associate
All of Nessy Friends
06.2006 - 09.2009
Online Community for Beauty Business Owners -
Pretty Rich Bosses
High School Diploma - Honors
Wooster High School