Lillian Shields
Montgomery,TX
Summary
Dynamic and versatile professional with sales support, marketing, customer service, and business operations. Skilled in proposal development, CRM management, procurement systems, and event coordination. Proven ability to collaborate with cross‑functional teams, streamline processes, and deliver exceptional client experiences. Experienced in social media management, website design, and brand promotion, with a strong entrepreneurial background as the owner of a seasonal business. Recognized for organizational excellence, adaptability, and a commitment to quality in every project.
Overview
6
6
years of professional experience
Work History
Social Media Content Creator
Innovative Pools & Landscaping
08.2025 - Current
- Create and manage social media posts to promote services, showcase projects, and engage with the community.
- Coordinate and host company events to strengthen brand visibility and client relationships.
- Created, designed and maintain the company website, ensuring a professional online presence and user‑friendly experience.
- Support brand consistency across digital platforms, events, and promotional materials.
Inside Sales Specialist
Quest Integrity Group/Baker Hughes
02.2023 - 11.2025
- Developed and refined client proposals for outside sales representatives, ensuring accuracy and timely delivery.
- Partnered with sales teams from initial client meetings through project completion to support seamless execution.
- Coordinated and facilitated monthly sales staff meetings.
- Managed project spreadsheets and maintained accurate records to support reporting and decision‑making.
- Leveraged Salesforce for CRM management and reporting; supported procurement and vendor processes through Ariba.
- Assisted marketing with lead generation, conference planning, trade show participation, and booth setup to strengthen brand presence.
Receptionist Manager
Avante Laser & Medispa
11.2019 - 10.2023
- Oversaw daily front desk operations, ensuring a professional and welcoming environment for clients.
- Scheduled and confirmed appointments, managed calendars, and optimized booking efficiency.
- Handled client inquiries, payments, and service coordination with discretion and accuracy.
- Trained and supervised front desk staff to maintain high standards of customer service.
- Supported marketing initiatives by assisting with promotions, client communications, and event coordination.
- Maintained records, updated client information, and ensured compliance with spa policies and procedures.
- Collaborated with technicians and management to streamline workflow and enhance client satisfaction.
Education
High School Diploma -
Magnolia High School
Magnolia, TXSkills
- Proposal Development & Sales Support
- Meeting Coordination & Facilitation
- Data Tracking & Spreadsheet Management
- CRM / Procurement Systems
- Event Planning & Conference Coordination
- Scheduling & Calendar Management
- Customer Service Excellence
- Social Media Management
- Website Design & Maintenance
- Marketing Campaign Support
- Organization & Attention to Detail
- Problem-Solving & Adaptability
Timeline
Social Media Content Creator
Innovative Pools & Landscaping
08.2025 - Current
Inside Sales Specialist
Quest Integrity Group/Baker Hughes
02.2023 - 11.2025
Receptionist Manager
Avante Laser & Medispa
11.2019 - 10.2023
High School Diploma -
Magnolia High School