Gessica Kernizan
Nanticoke,PA
Summary
Results-driven professional with 5+ years of experience in customer service, management, and technical support. Adept at team leadership, conflict resolution, and operational efficiency in fast-paced environments. Bilingual (English & Creole) with strong problem-solving abilities and a track record of exceeding customer expectations. Seeking to leverage my skills to contribute to a dynamic team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Vet Service technician
Chewy Pharmacy
07.2023 - Current
- Analyze, research, and problem-solve to identify the best solutions for both customers and clinic partners, ensuring timely follow-ups to fully resolve any issues
- Demonstrate active listening, empathy, and patience when interacting with customers and veterinary partners, fostering strong relationships and trust
- Accurately input and manage prescription data within Chewy's healthcare software, maintaining precision and compliance in all pharmacy-related processes
Operations Manager
CMK Logistics
12.2021 - 02.2023
- Led and managed logistics operations, ensuring seamless coordination between manufacturers, shippers, and retailers
- Maintained composure in high-pressure environments and fostered a team-oriented culture
- Optimized delivery operations, tracking and recording shipments to improve efficiency
- Drove revenue growth by generating new sales leads and building strong customer relationships
- Maintained and updated company database records, improving data accuracy and organization
Administrative Assistant
Luzerne County College
08.2018 - 05.2020
- Managed filing systems, scheduling, and office organization, increasing workflow efficiency
- Provided technical support and troubleshooting for administrative systems
- Assisted faculty and students, ensuring seamless communication and administrative operations
- Effectively handled confidential information while maintaining accuracy and professionalism
Education
Associate -
Luzerne County College
Nanticoke, PA05.2022
Skills
- Customer Service & Support
- Team Leadership & Management
- Microsoft Office Suite (Excel, Word)
- Email & Dispatcher Training
- Conflict Resolution & Problem-Solving
- Time Management & Multitasking
- Strong Interpersonal & Communication Skills
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Truck Dispatcher Certification, 01/01/22, 03/31/23
Timeline
Vet Service technician
Chewy Pharmacy
07.2023 - Current
Operations Manager
CMK Logistics
12.2021 - 02.2023
Administrative Assistant
Luzerne County College
08.2018 - 05.2020
Associate -
Luzerne County College
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