Gessika Jones
Wichita Falls,TX
Summary
Proficient in MS Office (Word, Excel, PowerPoint, Outlook) Clerical Filing Handling Invoices Excellent Customer Service Excels in fast-paced environments Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Expo/Busser/Cater/Administrative Bookkeeper
Avery’s Kitchen
New Braunfels, TX
06.2022 - 03.2023
- Delivered meals and/or set up meals for catering services
- Responded to inquiries from attendees and addressed any issues or complaints.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Delivered food orders from kitchen to customers' tables.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Communicated food orders to kitchen staff to execute priorities and special requests.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Recorded deposits and reconciled monthly statements.
General Paraprofessional
Wichita Falls ISD
Wichita Falls, TX
12.2021 - 05.2022
- Helped teacher prepare instructional material and displays.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Delivered behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Warranty Administrator/HR Coordinator/Payroll/Accounting Assistant
Nissan of Wichita Falls
Wichita Falls, TX
10.2017 - 09.2021
- Maintained detailed service and customer records.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed warranty claims, followed up on missing information, and resubmitted rejected claims.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Generated, posted and attached information to claim files.
- Monitored factory recalls and announcements to stay on top of changes.
- Answered employee inquiries regarding health benefits and 401k options.
- Handled on-boarding process for newly hired employees, which included training and distribution of all paperwork.
- Updated HR database with new and terminated employee information, changes in benefits, and other details.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Input financial data and produced reports using Reynolds & Reynolds.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Effectively communicated with vendors about payment needs and kept updated, detailed and accurate ledgers.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Sales Associate/Bookkeeper
Hobby Lobby
Wichita Falls, TX
07.2014 - 10.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized and stocked shelves to maintain store visual appeal, engage customers, and maintain product availability.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Put together employee files and collected required digital or physical information to meet requirements.
Lead Key Holder
Dollar General
Wichita Falls, TX
01.2014 - 07.2014
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Completed store opening and closing procedures.
Sales Associate
Stripes Gas Station
Wichita Falls, TX
05.2011 - 08.2012
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise and promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Counseling and Clinical Psychology
Regent University
Virginia Beach, VA04.2024
Associate of Arts - Applied Science
Jackson College
Adrian, MI04.2011
Skills
- Classroom Management
- Teacher Assistance
- IEP Familiarity
- Behavior Management
- Reporting Requirements
- Tutoring and Mentoring
- Motivating and Inspiring Students
- Month-End Documentation
- Payroll Operations
- Accounts Payable and Receivable
- Data Entry and 10-Key
- Microsoft Office
- Administrative Procedures
- Warranty Claim Processing and Requirements
- Factory Recalls Knowledge
- Maintenance Requirements
- Human Resources Department Processes
- Customer Care
- Complex Problem-Solving
- Social Perceptiveness
- Complaint Handling
Accomplishments
- Supported 15 classroom teachers in implementing a developmentally-appropriate curriculum for a group of 16 students.
- Head soccer coach for 12 students in 1st grade.
- Head baseball coach for 13 students in 1st grade.
- Assistant softball coach for 18 students in 4th grade.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved automotive warranty claims which led to timely payments for repairs.
- Offered new positions within the company by completing automotive warranty claims' submissions with accuracy and efficiency.
Certification
ABILITIES
Microsoft Office 365
Management of Automotive Warranty
Teaching and Training
Knowledgeable in Accounting/Bookkeeping
Customer Service
Logistics
Motivated to learn
Reporting and Records Keeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown
Timeline
Expo/Busser/Cater/Administrative Bookkeeper
Avery’s Kitchen
06.2022 - 03.2023
General Paraprofessional
Wichita Falls ISD
12.2021 - 05.2022
Warranty Administrator/HR Coordinator/Payroll/Accounting Assistant
Nissan of Wichita Falls
10.2017 - 09.2021
Sales Associate/Bookkeeper
Hobby Lobby
07.2014 - 10.2017
Lead Key Holder
Dollar General
01.2014 - 07.2014
Sales Associate
Stripes Gas Station
05.2011 - 08.2012
Bachelor of Science - Counseling and Clinical Psychology
Regent University
Associate of Arts - Applied Science
Jackson College