Getasew Bideres
Herndon,USA
Summary
Hello, my name is GETASEW BIDERES. I’m looking for an entry-level Data Center
Technician. I’m reliable, motivated, and eager to grow in the IT field. I have
a basic understanding of computer hardware, follow safety protocols, and
enjoy hands-on work. If you give me the opportunity to join AWS team I am
ready to learn and to be a team player and make a meaningful impact.
Experienced and motivated professional with a proven record of building relationships and designing business strategies. Self-motivated team player with a passion for solving problems and adopting new strategies. Strong experience in problem-solving to deliver innovative solutions while proactively engaging team members to achieve organizational benchmarks.
Overview
9
9
years of professional experience
Work History
Sales Representative
Good Eyes Management System
Virginia
02.2022 - 11.2025
- Provided customer support via phone and in person to resolve service issues promptly.
- Handled appointment scheduling, client records, and billing coordination.
- Assisted in system management and ensured data accuracy for customer records.
- Maintained a friendly and professional environment to enhance client satisfaction.
Customer Service Representative
Washington Flyer
Virginia
12.2016 - 11.2019
- Responded promptly to customer inquiries in person, by telephone, and via email.
- Used the in-house system to record necessary information and instigate actions as required.
- Processed orders, forms, applications, and customer requests.
- Handled customer questions efficiently and professionally.
Education
B.A. - Economics
Bahir Dar University
EthiopiaB.Sc. - Information Technology
University of Gonder
EthiopiaSkills
- Basic understanding of
computer components and
function - Rack and Stack basics
(understanding how servers are
physically installed - Basic hardware installation
- Basic Troubleshooting
- Comfortable with hands-on
work and equipment handling - Effective communicator and
quick to adapt in fast- paced
environments
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Sales Representative
Good Eyes Management System
02.2022 - 11.2025
Customer Service Representative
Washington Flyer
12.2016 - 11.2019
B.Sc. - Information Technology
University of Gonder
B.A. - Economics
Bahir Dar University