Summary
Overview
Work History
Education
Skills
Certification
Writing poetry, home appliance and hardwood floor Installation
Timeline
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Getnet Getachew

Lawrenceville,GA

Summary

Goal-oriented Customer Service Assistance Manager with 12 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Amazon Fulfillment Center Associate

Amazon
Norcross, GA
11.2021 - Current

Extensive AR(Amazon Robotics) experience via use of MMA (Mobile Maintenance App). Resetting Drives, Mitigating Pod Crashes, Replacing fiducials via Fincheye North America. Drafting paths on the "forest" to utilize the most efficient route to manage amnesty without slowing down production. Receive and put away inventory. Customer order preparation, logistic operations. Track product through RF scanners to read barcodes on products, use of Linux based computer programs that aid stowing, packing, picking tasks. Troubleshoot various operation issues to ensure Amazon products meets quality requirements, operate power industrial trucks(PIT)such as a forklift or pallet drive, and work at heights up to 35 feet.

Customer Service Assistance Manager

Parking Management Services Of Georgia
Atlanta, GA
06.2008 - 07.2021

Train and supervise employees to company standard to utilize excellent customer service experience to hotel guests and customers in general;solve techinical issues needed at pay stations,assist customers with payments,work with hotel management to facilitate customers needs,and create understanding across different departments to solving issues when arise; incident report documentation and strategize maximum productivity.

Education

Heating And Air-Conditioning Technician

Atlanta Technical College
Atlanta, GA

Associate of Science - Networking Specialist

Georgia Piedmont Technical College
Clarkston, GA
05.2020

Skills

  • Budgeting and reporting
  • Personnel training and development
  • Inter-department collaboration
  • Technical Support
  • Microsoft Outlook, Word and Excel
  • Customer-focused
  • Effective workflow management
  • Cash Handling
  • Complaint resolution
  • Effective problem solver

Certification

PC Repair and Network Technician

CompTIA A+,EPA certified

Writing poetry, home appliance and hardwood floor Installation

I write poetry in Amharic(Ethiopian National language);and able to install different appliances even hardwood floor at home and planned to use these skills to generate extra income in the future.

Timeline

Amazon Fulfillment Center Associate

Amazon
11.2021 - Current

Customer Service Assistance Manager

Parking Management Services Of Georgia
06.2008 - 07.2021

Heating And Air-Conditioning Technician

Atlanta Technical College

Associate of Science - Networking Specialist

Georgia Piedmont Technical College
Getnet Getachew