Jane Ware
Charlotte,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
29
29
years of professional experience
Work History
Amazon Fulfillment Center Associate
Amazon
01.2022 - Current
- Tracked production and quality control systems to proactively identify deficiencies.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Managed timely and effective replacement of damaged or missing products.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Recorded daily activities for inventory control.
Business Customer Service Representative
Spectrum Business
07.2021 - 01.2022
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Prayer Line Associate
Billy Graham Evangelistic Association
03.2021 - 06.2021
- Receive inbound calls from people requesting prayer.
- Active listening, praying for specific concerns, offer comfort and hope.
- Utilize software to implement prayer request and offer additional resources to caller.
Massage Therapist
Massage Envy
03.2009 - 02.2020
- Established and implemented massage protocols and procedures.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Educated clients on benefits of massage and recommended home care techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
Customer Service Representative
Action Supply
01.1994 - 01.2008
- Updated account information to maintain customer records.
- Promoted available products and services to customers during service, account management, and order calls.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Tracked customer service cases and updated service software with customer information.
Education
No Degree - Physical Therapy
Kean University
Union, NJLife Insurance License - Life, Accident, Health Insurance
Excel Solutions
RemoteMassage Therapy License - Massage Therapy
Atlantic County Healing Arts Institute
Mays Landing, NJHigh School Diploma -
Bridgeton High School
Bridgeton, NJSkills
- Excellent Communication
- Data Accuracy
- Inventory Reporting
- Audit Inventory
- Microsoft Office
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Conflict Resolution
- Account Management
- Understanding Customer Needs
- Issue and Complaint Resolution
- Active Listening
- Fleet Dispatching
- Call Center Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Amazon Fulfillment Center Associate
Amazon
01.2022 - Current
Business Customer Service Representative
Spectrum Business
07.2021 - 01.2022
Prayer Line Associate
Billy Graham Evangelistic Association
03.2021 - 06.2021
Massage Therapist
Massage Envy
03.2009 - 02.2020
Customer Service Representative
Action Supply
01.1994 - 01.2008
No Degree - Physical Therapy
Kean University
Life Insurance License - Life, Accident, Health Insurance
Excel Solutions
Massage Therapy License - Massage Therapy
Atlantic County Healing Arts Institute
High School Diploma -
Bridgeton High School
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