Summary
Overview
Work History
Education
Skills
Timeline
Generic

Getzemani Lagunas Toledo

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Some automotive mechanical knowledge.

Overview

13
13
years of professional experience

Work History

Senior Technician / Supervisor

Watermillexpress
Houston, TX
07.2023 - 03.2024
  • Maintained accurate records of equipment repairs, maintenance and inventory.
  • Performed diagnostic tests on malfunctioning equipment to identify issues and determine repair needs.
  • Trained junior technicians in basic troubleshooting techniques and best practices for repairing hardware components.
  • Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
  • Resolved complex technical issues by researching solutions online and consulting with experienced technicians in the field.
  • Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
  • Assessed equipment malfunctions using technical skills, troubleshooting abilities and diagnostic knowledge.
  • Performed maintenance according to predetermined schedule.
  • Tested components, assemblies and systems to diagnose problems.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Followed safety practices to safeguard against injury and damage to property.
  • Managed quality control and maintained high level of customer satisfaction.
  • Delivered on-the-job training and development initiatives to new hires and contractors.
  • Ensured compliance with all applicable laws, regulations, and standards.
  • Maintained accurate records for tracking progress and performance of team members.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Developed training materials, including manuals, guides and handouts.

General Manager

ON THE SPOT MAID SERVICE
Katy, TX
02.2017 - 06.2023
  • Provided strategic direction to staff members in order to maximize productivity.
  • Established quality assurance processes to ensure customer satisfaction.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
  • Conducted regular meetings with department heads to review progress against goals and objectives.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Resolved escalated customer service issues in a timely manner.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Manager

HOUSE OF SMOKES
Houston, TX
05.2022 - 12.2022
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Proposed or approved modifications to project plans.
  • Created reports on inventory levels, trends, costs, deliveries. for upper management review.
  • Trained and developed staff on proper receiving, processing and stocking procedures.
  • Organized and cleaned backroom and equipment to improve operations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.

Manager

7th Heaven Cigar lounge
Alvin, TX
02.2022 - 08.2022
  • Tracked stock levels on a regular basis to avoid out-of-stock situations.
  • Scheduled staff shifts according to business needs.
  • Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Cleaning and improving business appearance.
  • Maintained high standards of customer service throughout the store.
  • Delegated work to staff, setting priorities and goals.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.
  • Conducted regular stock takes to ensure accurate inventory records.

Scheduling Manager and CEO's assistant

MAID PRO
Katy, TX
03.2015 - 01.2017
  • Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
  • Monitored employee absences and tardiness to ensure adequate coverage for shifts.
  • Assisted with the recruitment process by conducting interviews and making hiring decisions.
  • Provided training to new staff on scheduling policies, procedures, and software systems.
  • Consulted with department managers regarding staffing needs and shift changes.
  • Developed and maintained scheduling systems to ensure efficient workflow.

  • Implemented strategies to improve efficiency in the scheduling process.
  • Responded promptly to customer inquiries about schedule changes or availability.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Provided reminder calls to clients prior to scheduled visits.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Pitched in to help with office tasks during busy periods and staff absences.

Shift Leader

Chick-fil-A
Houston
04.2014 - 11.2015
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.

Assistant Manager

Cici's Pizza
Houston, TX
03.2012 - 01.2013
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that it is prepare and presented in an acceptable manner
  • Maintain food and equipment inventory
  • Perform some food preparation or service tasks such as cooking, stretching, prepping, cutting, cleaning, etc
  • Plan food utilization based on anticipted numbers of guests, popularity and costs
  • Count money and make bank deposits
  • Investigate and resolve complaints regrding food quality and service
  • Coordinate assigments of cooking personnel to ensure economical use of food and timely preparation
  • Schedule staff hours and assign duties
  • Organize and direct worker training programs and resolve personnel problems, hire new staff and evaluate employee performance

Baker

Einstein Bros
Houston, Tx
05.2011 - 01.2012
  • Order or receive supplies or equipment
  • Prepare or maintain inventory or production records
  • Bake and decorate baked goods
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning s necessary
  • Adapt the quantity of ingredients to machthe amount of goods to be baked
  • Check the quality of raw materials to ensure that standards and specifications are met.

Education

Medical Assistant -

Sanford Brown
05.2012

Psychology -

Emiliano Zapata University
12.2011

High School Diploma -

Prep #115
07.2009

Skills

  • Troubleshooting and resolution
  • Safety understanding
  • Deadline compliance
  • Maintenance and repairs
  • Works Well Under Pressure
  • Written/Verbal Communication
  • Performance Optimization
  • Electrical Systems
  • Troubleshooting skills
  • Hand and power tools
  • Safety awareness
  • System Installation
  • Equipment Maintenance
  • Quality Control
  • Equipment Repair
  • Customer Service
  • Product Inspections
  • Installation and Repair
  • Multitasking and Organization
  • Troubleshooting and diagnosis
  • Customer interaction
  • Performance Improvement
  • Team Training

Timeline

Senior Technician / Supervisor

Watermillexpress
07.2023 - 03.2024

Manager

HOUSE OF SMOKES
05.2022 - 12.2022

Manager

7th Heaven Cigar lounge
02.2022 - 08.2022

General Manager

ON THE SPOT MAID SERVICE
02.2017 - 06.2023

Scheduling Manager and CEO's assistant

MAID PRO
03.2015 - 01.2017

Shift Leader

Chick-fil-A
04.2014 - 11.2015

Assistant Manager

Cici's Pizza
03.2012 - 01.2013

Baker

Einstein Bros
05.2011 - 01.2012

Medical Assistant -

Sanford Brown

Psychology -

Emiliano Zapata University

High School Diploma -

Prep #115

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Getzemani Lagunas Toledo