Geuriz Feliz
Suisun City,CA
Summary
Detail-oriented Computer Systems Analyst adept at evaluating, designing, and implementing computer systems to enhance efficiency and productivity. Proficient in analyzing user requirements, troubleshooting issues, and recommending solutions to optimize system performance. Skilled in collaborating with stakeholders to understand business needs and align technology solutions accordingly.
Overview
12
12
years of professional experience
Work History
Contract Work for Various Clients as Needed Basis
NaxterTech LL
New York, NY
03.2021 - Current
- Administered Data Center and Business Continuity plans for BCP Disaster Recovery Project
- Implemented updated hardware and software requirements to seamlessly integrate Windows Server/Windows 7-11/Mac OS, streamlining testing and maintenance processes.
- Implemented efficient techniques to enhance iPhone activation and troubleshooting for Apple Support.
- Successfully migrated users from Apple to Windows operating system for small projects, while also facilitating software and hardware upgrades.
- Installed new hardware add-ons/upgrades during deployments
Engineering Service Desk
Sixth Street – GMC Technology
San Francisco, CA
06.2022 - 08.2023
- Troubleshot and resolved hardware, software, and operating system issues as well as user account problems in the developer ecosystem, trading environments, and mobility.
- Achieved proficiency in identifying, diagnosing, researching and resolving complex technical issues.
- Consistently provided top-notch customer service to a diverse range of stakeholders including end users, investment professionals, and senior leadership
- Proficient in troubleshooting and administering a range of technologies including Atlassian tools like JIRA and Confluence along with communication platforms such as Zoom and Slack. Also experienced in managing cloud services like Microsoft Azure Endpoint and AWS.
- Skilled in implementing autopilot imaging measures, provisioning services and workstation patching
Electronics Technician
El Barrio Tech LLC
Manhattan, NY
06.2012 - 01.2022
- Diagnosed software issues through collaboration with software and hardware tools, while also executing preventive maintenance tasks such as battery replacements, cleaning, and dusting.
- Provided prompt resolution to various smart phone and electronic device concerns, consistently exhibiting proficiency in troubleshooting.
- Deliver tailored advice to clients regarding feature details, enabling them to make optimal choices in line with their individual needs.
Education
WAN/LAN Admin Certification -
Ace Institute of Technology
Manhattan, NY08.2015
GED Diploma -
LaGuardia Community College
Long Island City, NY06.2014
Skills
- Data Analysis
- Mobile Application Development
- IT service management
- Information Security
- Customer Support
- Training and mentoring
- Positive Attitude
- Computer Skills
- Problem-Solving
- Technical Support
- FLUENT IN ENGLISH & SPANISH
- Quick Learner
- Fast and Efficient
- Organizational Skills
- Teamwork and Collaboration
- System Administration
- Helpdesk operations
- Remote Support
- Hardware diagnostics
- Hardware and Software Repair
- Operating systems
- Remote assistance
- Hardware and software installation
- Troubleshooting and diagnostics
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Engineering Service Desk
Sixth Street – GMC Technology
06.2022 - 08.2023
Contract Work for Various Clients as Needed Basis
NaxterTech LL
03.2021 - Current
Electronics Technician
El Barrio Tech LLC
06.2012 - 01.2022
WAN/LAN Admin Certification -
Ace Institute of Technology
GED Diploma -
LaGuardia Community College
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