Gevone Dixon
Jackson,MS
Overview
19
19
years of professional experience
Work History
Clerical Courier
Federal Express
12.2022 - Current
- Tracked delivery status and updated customers for expected delivery time.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Handled receipt, storage, identification and delivery of products for clients.
- Processed payments and handled cash transactions to secure proper compensation.
Personal Care Aide
Merry Heart Personal Care
02.2016 - 12.2022
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted patients with self-administered medications.
- Assisted disabled clients to support independence and well-being.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Armed Security Guard
G4S Secure Solutions
11.2014 - 02.2022
- Used search mirror to conduct full vehicle searches on passenger and commercial trucks.
- Logged vehicles entering and leaving premises.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Customer Service Representative
Xerox
04.2012 - 11.2014
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
GE Appliances
02.2010 - 09.2012
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Senior Customer Service Supervisor
Sears Call Center
07.2004 - 02.2010
- Trained team members on new hotel services and products to support promotional efforts.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
Associate Of Applied Business - Business Administration And Management
Holmes Coummunity College
Ridgeland Ms05.2002
Skills
- GPS and Route Planning
- Time Management
- Vehicle Inspection
- Tracking Specimens
Timeline
Clerical Courier
Federal Express
12.2022 - Current
Personal Care Aide
Merry Heart Personal Care
02.2016 - 12.2022
Armed Security Guard
G4S Secure Solutions
11.2014 - 02.2022
Customer Service Representative
Xerox
04.2012 - 11.2014
Customer Service Representative
GE Appliances
02.2010 - 09.2012
Senior Customer Service Supervisor
Sears Call Center
07.2004 - 02.2010
Associate Of Applied Business - Business Administration And Management
Holmes Coummunity College
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