Set up and managed stores on major cross-border e-commerce platforms (eBay, AliExpress); optimized store pages while improving store exposure and enhancing user experience.
Enhanced product visibility and performance through comprehensive listing optimization, encompassing product information editing, image uploading, keyword optimization, and price setting.
Provided pre and post-sales assistance by addressing customer inquiries, handling feedback and complaints, and enhancing customer satisfaction resulting in increased re-purchase rate.
Ensured timely delivery of orders and handled logistics and distribution-related issues.
Supply Chain Coordinator
Monster Energy
Shanghai, China
10.2023 - 01.2024
Managed inventory and customer orders, ensuring import and export compliance, and coordinating shipments between suppliers, customers, and logistic services
Facilitated communication between the company and clients as well as third-party organizations
Optimized data entry measures to ensure accuracy of information in SAP system and internal records.
Supply Chain Specialist Internship
Cummins
Minneapolis, MN
06.2022 - 08.2022
Analyzed data relationship between over 1,000 direct and indirect factory materials using Oracle and Excel tools
Devised inventory management and procurement strategies to minimize the storage space consumed by 60+ spare part packaging boards.
Developed faster material parts distribution routes resulting in a 20% increase in transportation efficiency.
Collaborated with multiple production line personnel to modify the assembly plan, identifying incorrect operations and redundant manpower across various links.
Investigated the spare parts market and introduced Fastenal vending machines.
Selling Agent
USPEED AUTO GROUP
Bloomington, IN
10.2020 - 04.2021
Collaborated with a 10+ member media operation team to write publicity scripts, shoot films and produce content
Assisted in the preparation of monthly and quarterly financial reports using Excel and Access
Participated in analyzing budgets and managing finances on a daily basis as part of financial procurement operations
Education
Master of Science - Information Systems
Northwestern University
Chicago, IL
08-2025
Bachelor of Science - Operations Management
Indiana University Bloomington, Kelley School of Business
Bloomington, IN
05.2023
Skills
Business Analytics, Supply Chain Management (SQL, Python, Microsoft Office Excel & Access)
Founder & Web Administrator (http://stellajd.com) at Cross Border E-CommerceFounder & Web Administrator (http://stellajd.com) at Cross Border E-Commerce