Gabriel Gomez
Huntington Park,CA
Summary
With over six years of experience in the field of Information Technology, the focus has always been on providing exceptional customer support to a diverse clientele. Strong troubleshooting capabilities allow for effective resolution of technical issues, ensuring optimal user experiences and satisfaction. Throughout the career, consistently built positive relationships and delivered outstanding results. Prepared to contribute expertise in enhancing customer experiences in a dynamic environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Information Technology Technician
Vista Del Mar Family and Child Services
01.2019 - Current
- General/Advanced Desktop support for 500+ users
- Managed/Monitor all inbound service request for organization through ticketing systems: Atera/Connectwise/Odoo
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Set up hardware and software in optimal configurations to meet organization requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Manage/Configure VoIP system
- Implemented and managed Inventory/Distribution of technology equipment
- User Account management through Active Directory and Microsoft 365 for all users
- Implemented entire organization two form factor security
- Migrated 12 departments into SharePoint
- Monitored system performance to identify potential issues or attacks.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Special Education Assistant
Los Angeles Unified School District
01.2007 - 01.2019
- Assisted student with special needs
- Collaborated with teacher for the needs and success of students
- Supervised multiple of students and kept students safe
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Developed professional relationships with school staff to contribute to strong learning community.
- Monitored student classroom and outdoors activities to promote student safety.
- Oversaw class of students in absence of instructor.
- Maintained positive attitude and affirmatively communicated with each student.
Education
CompTIA A+ Certification - Information Technology
CompTIA
Online01.2020
Associate of Science - Information Technology Courses
East Los Angeles College
Monterey Park, CA07.2015
HS Diploma -
Theodore Roosevelt High School
Los Angeles, CA01.2003
Skills
- Help desk experience
- Network setup
- Cloud migration
- Operating systems
- Software
- Data security
- Mobile app
- IT management
- User experience
- Data migration
- Cloud management
- Troubleshooting
- Project management
- Encryption
- Cloud computing
- Documenting
Certification
- CompTIA A+ - Computing Technology Industry Association.
Languages
Spanish
Limited Working
Timeline
Information Technology Technician
Vista Del Mar Family and Child Services
01.2019 - Current
Special Education Assistant
Los Angeles Unified School District
01.2007 - 01.2019
- CompTIA A+ - Computing Technology Industry Association.
CompTIA A+ Certification - Information Technology
CompTIA
Associate of Science - Information Technology Courses
East Los Angeles College
HS Diploma -
Theodore Roosevelt High School
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