Paul D. Whitlock
Orlando,FL
Summary
Dependable worker well equipped for a variety of workplace environments. Strong Self Starter that is able to meet a variety of challenges. A quick learner with excellent computer skills. Experienced in CAT program.
Overview
1
1
Certification
22
22
years of professional experience
Work History
CAT Mentor
Aspire Health Partners
Orlando, FL
12.2024 - Current
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Assisted mentees in setting achievable goals and creating realistic plans.
- Practiced and provided reinforcement of education on various grounding skills.
- Guided individuals in developing skills through structured mentoring activities.
POG Trainer
Target
Orlando, FL
08.2005 - 12.2024
- Logged incidents per policy to ensure accurate documentation and compliance
- Managed calls and in person requests with an emphasis on customer satisfaction
- Calmly dealt with irate customers by offering constructive solutions in a professional manner
- Maintained current knowledge of product information and policies to facilitate aiding customers effectively
- Logged Incidents in accordance with policies
Area Director
La-No-Che
Paisley, FL
06.2004 - 08.2004
- Activity Planning and oversight
- Organization and program administration
- Developed effective collaboration and team-building strategies in group settings.
- Facilitated skills instruction for campers aged 10-17
- Managed a small team and trained staff to respond to hazardous situations and emergencies.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ10-2016
Skills
- Rapport Building
- Handling Complaints
- Customer Relations
- Mentoring Techniques
- Goal Setting
- Conflict Resolution
- Adaptability
- De-Escalation Techniques
Certification
- RLMS - Supporting integrated Care through Case and Care Management - 09/2025
- RLMS - Working with Children and Adolescents Exposed to Violence and Disasters - 05/2025
- RLMS - How to Engage Family Members in Crisis Planning - 05/2025
Timeline
CAT Mentor
Aspire Health Partners
12.2024 - Current
POG Trainer
Target
08.2005 - 12.2024
Area Director
La-No-Che
06.2004 - 08.2004
Bachelor of Science - Information Technology
University of Phoenix
References
References provided upon request