Jernita Nix
De Kalb,MS
Summary
Customer Service Professional with proven expertise in elevating customer satisfaction through effective communication and problem-solving. Skilled in navigating fast-paced environments while maintaining professionalism and adaptability. Committed to delivering high-quality service and fostering positive customer experiences.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Ochsner- Rush Health Systems
De Kalb, MS
2017.09 - Current
- Cleaned, restocked, and organized exam rooms and medical equipment to support safe, efficient patient care.
- Guided patients to exam rooms, answered questions, and prepared visits for physician examinations to improve patient flow.
- Provided compassionate patient support by addressing concerns and promoting positive visit experiences.
- Recorded vital signs and health histories for patients in clinic and hospital settings.
- Collected blood specimens from patients for laboratory testing.
- Contacted pharmacies by phone and fax to submit prescriptions and refill requests accurately.
- Completed patient referrals to internal and external physicians for specialized care.
- Scheduled internal and external appointments for patients to support timely access to care.
Frozen/Dairy Associate
Walmart Stores, INC
Meridian, MS
2014.03 - 2022.03
- Ensured product quality by conducting routine temperature checks and maintaining proper storage conditions.
- Contributed to development of seasonal promotions that aligned with consumer preferences, increasing engagement with frozen dairy products.
- Coordinated with team members to streamline workflow and ensure timely order fulfillment, improving overall service delivery.
- Delivered exceptional customer service by promptly and professionally addressing inquiries, enhancing customer satisfaction.
Education
Associate Degree - Medical Assisting Technology: Medical Assisting
Meridian Community College
Meridian, MS2017-05
Skills
- Patient Record Management
- Clinical Appointment Management
- Laboratory Sample Handling
- Patient Scheduling
- Patient Communication
- Administrative Assistance
- Microsoft Office expertise
- Computer skills
- Team collaboration
- Effective communication
- Self-discipline
- Adapts under pressure
- Quick learner
- Professional demeanor
Timeline
Medical Assistant
Ochsner- Rush Health Systems
2017.09 - Current
Frozen/Dairy Associate
Walmart Stores, INC
2014.03 - 2022.03
Associate Degree - Medical Assisting Technology: Medical Assisting
Meridian Community College