Shanika Sharkey
Chattanooga,TN
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Villiage Podiatry
Chattanooga, TN
03.2025 - Current
- Assisted physicians with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Administered medications and injections as directed by healthcare providers.
- Processed insurance claims and handled billing inquiries efficiently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Caregiver/Personal Assistant
Rockbridge Oaks
06.2024 - 05.2025
- Care for elderly people
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Shift Manager (full-time)
McDonald's
09.2020 - 06.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
Customer Service Representative
American Directions Group
02.2020 - 07.2023
- New application, change address, add newborn, and close TennCare case
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Caregiver
Senior Solutions Home Care
05.2015 - 08.2020
- Work in the home and help clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
PCT (Patient Care Technician)/ Phlebotomy
Erlanger Baroness Hospital
02.2017 - 06.2018
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Supported needs of 13+ residents under long-term care.
Picker/Packer
SMX StaffManagement / Wrigleys
12.2014 - 05.2015
- Pick and pack life saver gummies and mints
- Improved team morale by consistently displaying positive attitude and willingness to assist coworkers in completing tasks as needed.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, shipping procedures.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
Picker/Packer/assembly Line
Ability Works
05.2013 - 11.2014
- Company Overview: Greenville, MS
- Pick and pack uncle bens rice
- Also to pictures of open bags of rice and make sure numbers are correct for each pallet
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Education
N/A - Cerified Nursing Assistant
UTC
Chattanooga, TN06.2023
High School Diploma -
Cornerstone Christian
Townsend, GA12-2011
Skills
- Assembly line
- Picking & packing
- Cash handling
- Assembly
- Security
- Clerical experience
- Microsoft Office
- Senior care
- Medication Administration
- Vital Signs
- Hospital experience
- Laboratory Experience
- Home & community care
- Caregiving
- Time management
- Leadership
- Front desk
- Medical Office Experience
- Customer service
- Shift management
- CPR
- Blood sampling
- Law enforcement
- Bathing assistance
- Manufacturing
- Phlebotomy
- Home Care
- Meal Preparation
- Kitchen management
- Triage
- Sales
- Patient Care
- Computer Skills
- Supervising Experience
- Laundry
- Epic
- Venipuncture
- Dementia care
- Patient assessments
- Fast learner
- Dependable and responsible
- Patient record management
- Insurance claim processing
- Patient scheduling
- Medical procedure support
Certification
- Certified Phlebotomy Technician
- First Aid Certification
- CNA
- BLS Certification
- Driver's License
- CPR Certification
- Epic Certification
Timeline
Medical Assistant
Villiage Podiatry
03.2025 - Current
Caregiver/Personal Assistant
Rockbridge Oaks
06.2024 - 05.2025
Shift Manager (full-time)
McDonald's
09.2020 - 06.2024
Customer Service Representative
American Directions Group
02.2020 - 07.2023
PCT (Patient Care Technician)/ Phlebotomy
Erlanger Baroness Hospital
02.2017 - 06.2018
Caregiver
Senior Solutions Home Care
05.2015 - 08.2020
Picker/Packer
SMX StaffManagement / Wrigleys
12.2014 - 05.2015
Picker/Packer/assembly Line
Ability Works
05.2013 - 11.2014
N/A - Cerified Nursing Assistant
UTC
High School Diploma -
Cornerstone Christian
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