Selena Martinez
HOUSTON,TX
Summary
Aspiring customer service specialist and warehouse sorter possessing a high school diploma and associate's degree with 5 years of experience handling technical and non-technical customer calls in large and small call center environments. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions.
Overview
13
13
years of professional experience
Work History
Remote Medical Billing Specialists
Katy Billing Consultants
01.2019 - 07.2024
- Perform complex clerical and accounting functions for patient billing, including verification of invoice information, maintenance of third party billing records, and resolution of problems
- Translate diagnosis into numerical codes
- Explain practice policies and follow-up plans to all patients
- Verify insurance availability
- Update medical records, and solve inconsistencies
- Handle multi-line phone system
- Strong familiarity with claim procedures
- Processing payments and pursuing past due balances
- Post all insurance payments received, including EFT's and manual payments
- Experienced with Payspan & Echo provider Payment portals.
Food Manufacturing Associate (Temp.)
Lawler Foods
04.2020 - 12.2021
- Receiving food items, and store food properly
- Operating food processing equipment
- Maintaining supplies, mixing ingredients, and assessing food items' quality
- Pulling/pushing/loading unloading rack & containers
- Ability to work in hot or cold temperatures
- Meet daily production
- Frequent lifting and/or carrying of objects weighing up to 50 pounds
- Ability to work on my feet all day.
Lead Supervisor Cashier/Warehouse helper
FLOOR & DECOR
03.2017 - 06.2019
- Offered strong customer service skills, keeping customers satisfied, and increased sales goals
- Managed cash register operations
- Safeguarded company assets in an accurate and efficient manner
- Overseen the cashier staff and overall functions of a retail store.
Customer Service Representative
Cash America Payday Advance
02.2013 - 12.2016
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Interviewing applicants to determine financial eligibility and feasibility of granting loans
- Determine all applicable ratios and metrics and set up debt payment plans.
Cashier/Customer Service
CVS Pharmacy
05.2011 - 01.2013
- Responsible for ensuring that shelves, bins, displays, storage, and aisles are properly stocked to make sure customers can find and purchase the merchandise they are looking for
- Receive payments and issuing receipts
- Keep track of all cash and credit transactions.
Education
Associate Of Science -
Houston Community College
Houston, TXHigh School Diploma -
Jefferson Davis High School
Houston, Texas06.2012
Skills
- Scheduling
- Excel
- Powerpoint
- Computer proficiency
- Quick learner
- Critical Thinking
- Problem Solving
- Professionalism and strong work ethic
- Oral and written communications skills
- Production Management
- Food service
- Cashiering
- Bilingual
- Microsoft word
- Warehouse experience
- Stocking
- Insurance claims & appeals
- Cash handling
- Assembly line
- Picker packer
- Insurance Verification
- Claim submission
- Patient Billing
- Billing and Collection Procedures
- Customer Service
Timeline
Food Manufacturing Associate (Temp.)
Lawler Foods
04.2020 - 12.2021
Remote Medical Billing Specialists
Katy Billing Consultants
01.2019 - 07.2024
Lead Supervisor Cashier/Warehouse helper
FLOOR & DECOR
03.2017 - 06.2019
Customer Service Representative
Cash America Payday Advance
02.2013 - 12.2016
Cashier/Customer Service
CVS Pharmacy
05.2011 - 01.2013
Associate Of Science -
Houston Community College
High School Diploma -
Jefferson Davis High School
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