Ghada Elkazzaz
Mechanicsburg,PA
Summary
Motivated and dependable professional with strong experience in customer service, leadership, and team management. Skilled in supervising employees, improving efficiency, and maintaining a positive work environment. Known for excellent communication, problem-solving skills, and a proactive attitude toward customer satisfaction. Seeking to bring leadership and organizational skills to the Team Lead Manager role at Sam’s Club
Overview
11
11
years of professional experience
1
1
Certification
Work History
Infant Teacher & Classroom Leader
Graceway Academy – Mechanicsburg, PA
09.2024 - Current
- Plan and implement daily learning activities to promote infant development and safety
- Supervise classroom staff to ensure quality care and adherence to regulations
- Communicate regularly with parents about children’s progress and developmental milestones
- Support onboarding and mentoring of new staff to maintain consistent care quality
Customer Service & Support Manager
Furqan Group – Online Education & IT Platform
10.2020 - 08.2023
- Led a team of customer service representatives, improving response time and client satisfaction
- Developed training programs to enhance staff performance and workflow efficiency
- Managed client inquiries and resolved issues promptly while maintaining high service standards
- Coordinated with management to implement operational improvements in customer support
After School Program Manager
Promising Generation Acadmey
05.2015 - 06.2018
- Managed after-school programs for children, overseeing daily activities and staff schedules
- Developed educational and recreational activities to promote learning and engagement
- Supervised and trained staff to ensure safe and effective program operations
- Maintained regular communication with parents regarding children’s progress and program updates
Education
Bachelor of Science - English Literature
Alexandria University
Alexandria, Egypt05.2012
Skills
- Team leadership and training
- Customer service excellence
- Inventory and stock management
- Time management and organization
- Conflict resolution and communication
- Cash handling and sales operations
- Safety and compliance standards
- Bilingual: English & Arabic
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Elementary
Certification
- Required Health and Safety Training — Early Learning Professionals — better kids care
- Child Development Associate (CDA) – Recognized credential for early childhood educators.
- Staff Training & Development – Focused on coaching and mentoring.
- Quality control training.
- Customer relations and public engagement training.
- Recruitment and staff selection training.
Timeline
Infant Teacher & Classroom Leader
Graceway Academy – Mechanicsburg, PA
09.2024 - Current
Customer Service & Support Manager
Furqan Group – Online Education & IT Platform
10.2020 - 08.2023
After School Program Manager
Promising Generation Acadmey
05.2015 - 06.2018
Bachelor of Science - English Literature
Alexandria University