Ghadir Aoufe
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Zeronas Vape and Gift
Phoenix
10.2015 - Current
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Provided exceptional customer service to ensure customer satisfaction.
Receptionist Administrator
Irvine Valley College
Irvine, California
08.2010 - 04.2012
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Created presentations using Microsoft Office software applications.
- Scheduled appointments and maintained calendars for staff members.
- Responded promptly to emails from customers and other departments within the organization.
- Adhered to company policies regarding confidentiality of sensitive information.
- Assisted with administrative tasks such as data entry into company databases.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Received parcels, routed mail and opened packages for staff.
- Displayed professional standards at reception desk to impress visitors.
- Handled diverse needs for clients in-person, by phone or through email.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ12-2020
Associate of Science - Science
Irvine Valley College
Irvine, CA05-2009
Bachelor of Science - Health Sciences
University of California Riverside
Riverside, CASkills
- Metric tracking
- Staffing coordination
- Training and mentoring
- Complaint resolution
- Tactful and diplomatic
- Exceptional telephone etiquette
- Excellent time management skills
- Policy enforcement
- Continuous improvement
- Adherence to high customer service standards
- Focused on customer satisfaction
- Team building
- Social media monitoring
- Microsoft outlook, word, and Excel
- Regulatory compliance
- Decision-making
- Problem-solving
- Cash handling
- Verbal and written communication
- MS office
- Customer service
- Conflict management
- Time management
- Customer focused
- Work prioritization
- Team building and leadership
- Positive and constructive feedback
Timeline
Customer Service Manager
Zeronas Vape and Gift
10.2015 - Current
Receptionist Administrator
Irvine Valley College
08.2010 - 04.2012
Bachelor of Science - Health Sciences
Arizona State University
Associate of Science - Science
Irvine Valley College
Bachelor of Science - Health Sciences
University of California Riverside