Shannan Pfeiffer
Overland Park,USA
Summary
Dynamic and results-oriented professional with a robust background in healthcare and association management, dedicated to leveraging exceptional customer service, analytical, and technical skills in a part-time role. Highly organized IT expert with proven experience in staff development, budget creation, and effective management of departmental fiscal resources. PMI-certified project manager with a strong personal drive and unwavering commitment to executing strategic initiatives efficiently and enthusiastically, consistently delivering outstanding results. Eager to contribute expertise and a passion for excellence to a forward-thinking organization.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
American Public Works Association
01.2018 - 01.2022
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Representative
H&R Block
01.2017 - 01.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Beef Producer
Wanderlust Ranch
01.2012 - 01.2017
Director HCA Midwest IT&S
HCA Midwest
2001 - 01.2011
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
Education
Bachelor of Science - Nursing
University of Kansas Medical Center
Kansas City, KansasSkills
- Project Management
- Relationship Development
- Budgeting
- Reporting/Tracking Metrics
- Membership Retention
- Microsoft outlook, word, and Excel
- Customer focused
- Strong Computer Skills
- Problem-solving
- Metric tracking
Timeline
Customer Service Manager
American Public Works Association
01.2018 - 01.2022
Customer Service Representative
H&R Block
01.2017 - 01.2018
Beef Producer
Wanderlust Ranch
01.2012 - 01.2017
Director HCA Midwest IT&S
HCA Midwest
2001 - 01.2011
Bachelor of Science - Nursing
University of Kansas Medical Center
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