

Seeking a full-time role that allows for the utilization of technical skills, attention to detail, and commitment to continuous improvement. Demonstrated success in optimizing network performance, enhancing user support, and streamlining operational processes through effective troubleshooting, clear communication, and proactive problem resolution.
Network Configuration: Proficient in configuring and troubleshooting routers, switches, and firewalls using tools like Cisco IOS, FortiGate, and Palo Alto PAN-OS
Server Setup: Experienced in installing and configuring servers with tools such as Cisco UCS Manager, HP Integrated Lights-Out (iLO), and VMware vSphere
Desktop Support: Skilled in providing comprehensive support for end-user hardware and software issues, using tools like Microsoft Remote Desktop, TeamViewer, and various diagnostic utilities
Cabling & Infrastructure: Adept at installing and managing network cabling and patch panels, utilizing tools such as Fluke Network Cable Testers, Panduit, and cable management systems
Security & Backup: Knowledgeable in applying security updates and managing backups with tools like Windows Update Services, Symantec Backup Exec, and Veeam Backup & Replication
Documentation: Experienced in creating and maintaining detailed network diagrams and technical documentation using Microsoft Visio and Confluence
Vendor Interaction: Effective in coordinating with vendors using tools like ServiceNow, Jira, and vendor management systems to ensure optimal hardware and software performance
IP Management: Experienced in managing IP address allocation, subnetting, and address planning using tools like SolarWinds IP Address Manager and IPAM solutions
Technical Support
Layer-2/3 protocols
DNS implementation
SNMP monitoring
8021x experience
Subnetting expertise
Networking protocol expertise