Ghaith Al Badri
Operations Manager III
Saint Charles,IL
Summary
Exceptional operations leader with more than 17 years of experience in operations management. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Outstanding communicator and well-versed in employee, vendor and partner relations. Demonstrated ability to streamline processes for efficiency and productivity. Bar raiser when it comes to tracking KPIs and plan builder to overcome any barrier the team currently struggle to meet and deliver positive results.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Operations Manager II
Amazon
Chicago, IL
07.2021 - Current
- Inbound Dock Manager / Outbound Cross Dock Manager. responsible for receiving and shipping freight for IXD operations
- Support, mentor, and motivate hourly workforce (400+ team size)
- Manage safety, quality, productivity, and customer delivery promises
- Manage large size teams
- Train and manage teams with high efficiency and aiming to exceed all relevant metrics
- Collaborate with technical and administrative teams to develop and implement successful corrective plans and processes.
- Kaizen member that achieved and exceeded desirable outcome and worked on sustainability of improved processes
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
Sales and Operations Manager
Al Mahara IT Solutions
Dubai
10.2018 - 03.2021
- Penetrated new markets and achieved successful approach to new clientele and increased revenue by 15%
- Partnered with new manufacturers and introduce their product line to company existing and new
- Customers
- Developed internal Standard Operating Procedures and Polices for Logistics department as well as Sales Department and ensured adherence across departments staff members
- Ownership of company's e-commerce portfolio including proper stocking with affiliated fulfillment centers (Amazon.ae , Noon.com ,Dubaistore.com and its Facebook store)
- Maximized profit margins by re-negotiating cost elements for signed contracts while ensuring successful Project delivery that resulted in 5-8% to target's bottom-line
- Managed day-to-day operations and developed growth strategy focused on both financial gain and Customer satisfaction
- Built, trained and managed logistics and operations high-performance teams that carried organization core Principles within their duties
- Managed projects labor schedule, cost schedule, project timelines and ensured milestones are met according to project plan
Head of Operations
Elitabi E-Commerce
Dubai
09.2017 - 09.2018
- Built organization's logistics, operations, marketing teams
- Team training, mentored and coached Logistics manager, Sales Manager, Sales executives and customer support staff
- Developed SOPs, manuals, reports and policies to guide staff in delivering unified and successful sales pitches to various types of clients and customers
- Integrated 3rd party APIs into platform and expanded level of services
- Provided and tracked 3rd party provider's performance
- Prepared performance reports and analyses and presented them to board of
- Directors
- Identified logistics partners (couriers, fulfillment centers, and printing centers) and negotiated long term contracts
- Drove launch plan of website from technical perspective by direct and continuous supervision to 3rd party developers and internal technical teams
- Successfully steered launch and operations of portal, in nascent and challenging MENA E-
- Commerce Market
- Boosted team member productivity by 30% through enhancing performance monitoring and instituting motivational approaches
- Negotiated fulfillment requirements with 3PL securing over 1000sqm with potential increase in space and decrease in lease cost
Operations Manager
Sallyport Global Holdings
Reston, Virginia
11.2012 - 10.2016
- Built multiple successful small-medium proposals, resulting in over $5M in signed Task Orders
- Participated in large proposals as Iraq, Middle East, and North Africa
- Participated in Red teams and eventually to Gold teams proposals resulting in
- Over $300M in new signed
- Identified new markets, presented new opportunities within Foreign Military Sales market and won
- Contracts as Prime contractor for US Gov
- In support of Lockheed Martin, L3, General Dynamics and other (Tier 1) FMS contractors
- Managed Baghdad Operations portfolio covering both Life Support and Security profiles simultaneously
- Managed direct budget of $15M/Year in functions and activities
- Managed 250+ Direct team members and additional 200 indirect team members
- Developed workflows and departmental processes and published SOPs
- Prepared business plans, operational budgets, and timely mannered reports and analyses
- Recovered Multi Million Dollar in aging debt
Life Support Manager/Operations Manager
Sallyport Global Services
Baghdad
03.2005 - 11.2012
- Managed Life Support division functions in support of US Mission in Iraq for Department of State (DoS), USAID, and Department of Defense (DoD), providing Housing/Billeting, Food and Beverage services (DFAC), Laundry services, Operations & Maintenance, and Vehicle Maintenance
- Managed IT Department supporting 1000+ users (between internal staff and clients)
- Provided sales reports, Profit & Loss reports, and budget reports on monthly and annual basis
- Negotiated and managed contracts for 25+ Sub-contractors, 45+ properties
- Provided around the clock service to USAID, DoS, DoD clientele as well as other internal teams
- Directed day-to-day operations focused on attainment of key business
- Metrics, continuous improvement initiatives and managed team of 150+ with direct and indirect employees
- Evaluated suppliers to maintain cost controls and improve operations
Education
Bachelor of Arts - Business Administration & Economic
University of Baghdad
Iraq , Baghdad 01.2005 - 10.2005
Skills
Cross Functional Team Leadershipundefined
Timeline
Operations Manager II
Amazon
07.2021 - Current
Sales and Operations Manager
Al Mahara IT Solutions
10.2018 - 03.2021
Head of Operations
Elitabi E-Commerce
09.2017 - 09.2018
Operations Manager
Sallyport Global Holdings
11.2012 - 10.2016
Life Support Manager/Operations Manager
Sallyport Global Services
03.2005 - 11.2012
Bachelor of Arts - Business Administration & Economic
University of Baghdad
01.2005 - 10.2005
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Jessica BurkothJessica Burkoth
Site Administrator at Connect AcademySite Administrator at Connect Academy