GHARBIA BHATTI
HeartShare Human Services of NY
Brooklyn,NY
1
Language
1
Certification
13
years of professional experience
Supported clients through case management and administrative tasks.,Facilitated front-desk operations and scheduling for efficient service delivery.,Maintained accurate documentation and regulatory compliance for client cases.
Work History
TEACHER AIDE
9 Months- Support teachers with lesson plans, classroom activities, and individualized learning strategies.
- Provide personalized assistance to students with diverse learning needs and monitor progress.
- Facilitate communication among students, parents, teachers, and support staff to address needs.
- Promote positive behavior, social skills, engagement, and an organized learning environment.
CASE MANAGER
2 Years 6 Months- Managed a caseload of 35–40 clients, conducting assessments and developing individualized service plans.
- Coordinated client services with providers and connected individuals to community resources and benefits.
- Maintained accurate, confidential care records while meeting documentation and regulatory requirements.
- Monitored client progress, conducted follow-ups, and adjusted care plans as needs evolved.
- Coordinated multidisciplinary meetings and supported junior staff through mentoring and knowledge sharing.
ADMINISTRATIVE ASSISTANT
2 Years 11 Months- Managed front-desk operations, multi-line phones, scheduling, parent inquiries, and visitor support.
- Maintained organized filing systems, confidential records, reports, and office documentation.
- Supported scheduling, resource allocation, staff training, and day-to-day office workflow.
ADMINISTRATIVE ASSISTANT
2 Years 11 Months- Provided customer service, coordinated travel arrangements, managed schedules, and handled client inquiries.
- Maintained filing systems and confidential information while supporting efficient office operations.
- Facilitated communication across departments and assisted with administrative projects and task tracking.
Education
Associate of Applied Science - Business Administration
Skills
Case & Caseload Management
Customer Service
Documentation & Compliance
Crisis Intervention
Client Assessments
Administrative Support
Microsoft Office
Confidential Records
Certification
Certification: CPR Certified
EDUCATION & CERTIFICATION
Languages: English, Urdu, Punjabi
Timeline
TEACHER AIDE
HeartShare Human Services of NY
01.2026 - CurrentRead More
CASE MANAGER
Happy Family Social Adult Center
04.2022 - 10.2024Read More
ADMINISTRATIVE ASSISTANT
Star Gazers Day Camp
01.2016 - 12.2018Read More
ADMINISTRATIVE ASSISTANT
United Hajj Travel
01.2014 - 12.2016Read More
CUNY Kingsborough Community College
Associate of Applied Science from Business Administration
Read More