Ghazaleh Rahmani
Vancouver,WA
Summary
Excellent interpersonal and organizational skills; able to multitask and set priorities to maximize potential. Strong strategic planning and Financial projects management competencies with focus on achieving deadlines and maintaining highest quality output. Thrives in challenging environments by utilizing excellent communication, planning and team collaboration skills. Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity.
Overview
7
7
years of professional experience
Work History
Home Loan Processor
Wells Fargo
Portland, OR
03.2020 - Current
- Used Microsoft Word and other software tools to create documents and other communications.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Served customers in a friendly, efficient manner following outlined steps of service.
Accounting and Finance Tutor
BIHE
ONLINE
09.2020 - Current
- Used various techniques to assess needs of individual students and extensive interpersonal training to assist students with core concepts in introductory financial and managerial accounting.
- Assessed student learning to support course and program objectives.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
- Collaborated with colleagues to address teaching and research issues.
- Planed, evaluated, and revised curriculum, course content, and methods of instruction.
- Prepared and delivered lectures to undergraduate students on topics such as financial accounting, principles of marketing, and operations management.
- Used excell, and access for financial modeling and solving finance problems
Credit Card Specialist
Wells Fargo
Hillsboro, OR
06.2018 - 02.2020
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Master of Science - Information Systems
University of Utah
Utah08.2022
Bachelor of Arts - Finance
Portland State University
Portland, OR06.2020
Skills
- Building Rapport and Trust
- Data analysis
- Leadership
- Analytical Thinking and Problem Solving
- Microsoft office; Excel
- SQL
- Attention to Detail
- Verbal and Written Communication
- Financials Analysis
- Investment Analysis
Languages
Persian
Native or Bilingual
Turkish
Limited Working
Timeline
Accounting and Finance Tutor
BIHE
09.2020 - Current
Home Loan Processor
Wells Fargo
03.2020 - Current
Credit Card Specialist
Wells Fargo
06.2018 - 02.2020
Master of Science - Information Systems
University of Utah
Bachelor of Arts - Finance
Portland State University
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