Ghazanfar Shah

The City Psychiatry Family Nurse Practitioner Total Wellness Family Medicine PCP

• Inbound and outbound call, from Pharmacies, Facilities, Insurance,
• Monitored emails, organized inboxes, and prioritized messages for supervisors.
• Answered and screened calls to provide information, schedule appointments, and take detailed messages.
• Facilitated smooth operations with proficient data entry and document management for various projects.
• Maintained a well-organized database system for improved information accessibility in daily operations.

EHR Systems

• Kareo Tebra: Practice management, billing, patient engagement, telehealth.
• Practice Fusion: Charting, e-prescribing, patient portal, lab integration.
• Zocdoc: Patient scheduling, doctor discovery, reviews integration.
• Headway: Behavioral health provider network, client management, insurance claims.

Payment and Practice Management Systems:

• Stripe: Payment processing and financial management.
• PayBright: Patient financing solutions.
• Updox: Patient communication, telehealth, and document management.
• CollaborateMD: Medical billing and practice management

Healthcare Administrator

Envision Psychiatry NP, PLLC

• Managed Kareo Tebra for scheduling, billing, and telehealth.
• Improved efficiency with Practice Fusion for charting and e-prescribing.
• Increased patient appointments with Zocdoc integration.
• Utilized Headway for managing behavioral health providers and insurance claims.
• VOB Verification of benefits
• Communication Tools: Outlook, Email, Gmail, Skype, Cliq.
• Phone Systems: RingCentral, OpenPhone, Webex, Dialer

• Led team meetings as required to share best practices, discuss workload distribution and provide updates on company policies or procedures related to verification activities.
• Maintained strict confidentiality of sensitive information while handling personal records, credit reports, and other private data.
• Demonstrated strong problem-solving abilities in addressing complex cases or discrepancies found during document verification processes.
• Enhanced overall team performance through active participation in brainstorming sessions, offering valuable suggestions on ways to improve workflow efficiency or overcome challenges faced by Verification Agents.

• We have retained excellent client satisfaction ratings through outstanding service delivery.
• It enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.