Kasi Salinas
Midland
Summary
Skilled team player with strong background in operations/management as well as dispatch/customer service environments. Works well independently to handle assignments and always ready to go beyond basic assignments.
Overview
18
18
years of professional experience
Work History
Assistant Terminal Manager
UVL Transportation
Midland, TX
01.2026 - 06.2026
- Coordinated daily operations to ensure timely processing and dispatch of shipments.
- Implemented process improvements, enhancing operational efficiency and reducing delays.
- Trained new staff on standard operating procedures and safety protocols.
- Monitored key performance indicators to assess terminal productivity and efficiency.
- Onboarding of all new hire drivers
- Managed a team of drivers, dispatching as needed
- Managed office staff
- Completed billing as needed when billing as needed
- Assisted drivers with any issues or concerns they may have had with settlements and accounts
- Facilitated safety meetings
- Ensured all drivers were up to date on all certifications needed to go onto locations for pick ups and deliveries.
Logistics Coordinator
NCO
Midland, TX
04.2025 - 01.2026
- Coordinate rig moves
- Build oversized/ overweight permits as needed
- Managed relationships with carriers and vendors to ensure timely deliveries and cost-effective solutions.
- Developed transportation plans that enhanced route efficiency, reducing transit times for shipments.
- Coordinated logistics operations to streamline supply chain processes and improve efficiency.
- Analyzed logistics data to identify trends and recommend improvements in operational performance.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
OPERATIONS MANAGER
Trophy Trucking
Odessa, TX
09.2022 - 06.2023
- Managed the daily operations of multiple departments to maximize efficiency.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
- Analyzed financial data to identify trends and develop solutions that improved profitability.
- Created and enforced policies and procedures to support compliance.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Ensured effective communication among staff members by providing training when necessary.
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
- Developed comprehensive plans for short-term initiatives as well as long-term goals.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Developed and maintained relationships with customers and vendors for successful project completion.
TRANSPORTATION COORDINATOR
Univar USA
Odessa, TX
06.2021 - 07.2022
- Managed dispatch tasks and coordinated driver loads.
- Kept track of vehicles, schedules, and orders that were completed.
- Reduced empty miles and increased driver service hours by implementing backhaul solutions.
- Was in charge of product shipment coordination from the point of origin to the final destination.
- Was in charge of monitoring driver performance and ensuring compliance with federal and state DOT regulations.
- Answered calls/email/texts to help customers with their questions and concerns.
- Increased customer satisfaction by resolving issues.
- Reported transportation vehicle and equipment maintenance and repair needs.
- Scheduled daily and weekly routes and planned and supervised shipments from production to end-users.
- Create BOLs, COA's and SDS forms for intercompany drivers and clients alike.
- Finalizations of BOL's per job completed via SAP.
DISPATCH COORDINATOR
Sting Services
Midland, TX
03.2020 - 06.2021
- Supported operations by completing assignments with strong focus on quality and performance.
- Carried out high-quality logistic work with little oversight.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Managed communications between team members, customers and vendors to keep operations efficient and successful.
- Received and prepared work orders.
- Monitored personnel in the field to maintain location knowledge and provide ongoing support.
- Monitored inbound and outbound communications via email, cellular and text.
- Prepared daily work and run schedules.
- Reviewed the incoming orders and assigned work to the drivers to maintain a demanding schedule.
CUSTOMER SERVICE ASSISTANT
Roofs By Nicholas Inc
Midland, TX
06.2019 - 03.2020
- Setup and schedule jobs with home owners.
- Collect payments from clients.
- Help in the shop when needed.
- Run errands for the owner and boss as needed.
DISPATCHER | CUSTOMER SERVICE REP
NGL Transportation
Midland, TX
05.2018 - 04.2019
- Filed records to keep system efficient and information organized.
- Responsible for answering all incoming calls, emails and text messages from drivers as well as pumpers.
- Create order numbers for all loads delivered and transferred.
- Dispatch drivers to well sites for pick up and delivery.
- Give drivers directions as well as any instructions needed to provide a safe trip.
- Assist drivers with any issues they may encounter while on a run and/or on location.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
DISPATCHER | CUSTOMER SERVICE REP
Lonestar Distribution Inc
Midland, TX
08.2017 - 03.2018
- Prepared daily work and run schedules.
- Determined the type and amount of resources required based on the specifications outlined in the work order.
- Received and prepared work orders.
- Met targets consistently by working hard and with strong attention to detail.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Monitored personnel in the field to maintain location knowledge and provide ongoing support.
- Conferred with the customer and team supervisors to address and resolve service needs.
MANAGER
Century Graphics & Sign
Midland, TX
07.2016 - 05.2017
- Supervise and lead a team in the graphics department.
- Oversee the use of industrial printers and equipment.
- Scheduling and receiving of orders.
- Strong Attention to detail.
- Provide quality control over design input and output.
- Controlling change in office as well as team members.
- Scheduling, planning, setting strategy in order to meet deadlines.
DISPATCHER | CUSTOMER SERVICE REP
Lonestar Distribution Inc
Midland, TX
01.2010 - 01.2012
- Prepared daily work and run schedules.
- Determined the type and amount of resources required based on the specifications outlined in the work order.
- Received and prepared work orders.
- Met targets consistently by working hard and with strong attention to detail.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Monitored personnel in the field to maintain location knowledge and provide ongoing support.
- Conferred with the customer and team supervisors to address and resolve service needs.
CUSTOMER SERVICE
MAXIMUS
Midland, TX
01.2008 - 01.2010
- Heavy data entry Answering all incoming calls and emails.
- Documenting all incoming and outgoing calls with extreme detail.
- Assisted Clients with all questions and / or issues they may have had with government benefits.
Education
HIGH SCHOOL DIPLOMA -
Legacy Senior High School
Midland, TX01-2004
Skills
- Tenkey
- TMW experience
- Service skills
- Bulk SMS text messaging software
- Electronic driver logging
- Experience in high call volume offices
- MS Offices
- Coordination
- Prioritization
- Data collection
- Customer service
- Safety regulations implementation
- Data entry
- Excel
- Exceptional phone etiquette and customer
- Leadership-Teamwork
- Experience with sublime texting software
- Excellent data entry
- SAP
- Fleet dispatching
- Vehicle inspections
- Scheduling
- Microsoft Word
- Employee scheduling
- Excellent multi-tasker
Timeline
Assistant Terminal Manager
UVL Transportation
01.2026 - 06.2026
Logistics Coordinator
NCO
04.2025 - 01.2026
OPERATIONS MANAGER
Trophy Trucking
09.2022 - 06.2023
TRANSPORTATION COORDINATOR
Univar USA
06.2021 - 07.2022
DISPATCH COORDINATOR
Sting Services
03.2020 - 06.2021
CUSTOMER SERVICE ASSISTANT
Roofs By Nicholas Inc
06.2019 - 03.2020
DISPATCHER | CUSTOMER SERVICE REP
NGL Transportation
05.2018 - 04.2019
DISPATCHER | CUSTOMER SERVICE REP
Lonestar Distribution Inc
08.2017 - 03.2018
MANAGER
Century Graphics & Sign
07.2016 - 05.2017
DISPATCHER | CUSTOMER SERVICE REP
Lonestar Distribution Inc
01.2010 - 01.2012
CUSTOMER SERVICE
MAXIMUS
01.2008 - 01.2010
HIGH SCHOOL DIPLOMA -
Legacy Senior High School