Proficient housekeeper with over 10 years in customer service and cleaning operations. Skilled in training staff and maintaining cleanliness standards, contributing to enhanced customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Housekeeper
Aramark (Baylor Scott & White Hospital)
Irving, TX
03.2016 - Current
Oversaw daily cleaning operations, ensuring high standards of cleanliness and hygiene across all areas.
Trained and mentored new staff on efficient housekeeping practices and safety protocols.
Implemented inventory management system for cleaning supplies, reducing waste and improving resource allocation.
Collaborated with management to develop and refine cleaning schedules for optimal efficiency.
Executed daily cleaning operations for 28 rooms, ensuring high standards of cleanliness and guest satisfaction.
Executed thorough cleaning of checkout rooms following patient discharge to ensure a hygienic environment.
Facilitated interdepartmental collaboration by providing assistance as needed.
Customer Service Representative
Ross Dress for Less
Euless, TX
05.2006 - Current
Resolved customer inquiries effectively, enhancing satisfaction and building loyalty.
Processed transactions accurately, ensuring seamless financial operations during peak hours.
Trained new staff on customer service protocols and store policies for consistent service delivery.
Streamlined complaint resolution processes, improving response times and customer retention rates.