Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ghebriela Welday

Euless,Texas

Summary

Proficient housekeeper with over 10 years in customer service and cleaning operations. Skilled in training staff and maintaining cleanliness standards, contributing to enhanced customer satisfaction and operational efficiency.

Overview

20
20
years of professional experience

Work History

Housekeeper

Aramark (Baylor Scott & White Hospital)
Irving, TX
03.2016 - Current
  • Oversaw daily cleaning operations, ensuring high standards of cleanliness and hygiene across all areas.
  • Trained and mentored new staff on efficient housekeeping practices and safety protocols.
  • Implemented inventory management system for cleaning supplies, reducing waste and improving resource allocation.
  • Collaborated with management to develop and refine cleaning schedules for optimal efficiency.
  • Executed daily cleaning operations for 28 rooms, ensuring high standards of cleanliness and guest satisfaction.
  • Executed thorough cleaning of checkout rooms following patient discharge to ensure a hygienic environment.
  • Facilitated interdepartmental collaboration by providing assistance as needed.

Customer Service Representative

Ross Dress for Less
Euless, TX
05.2006 - Current
  • Resolved customer inquiries effectively, enhancing satisfaction and building loyalty.
  • Processed transactions accurately, ensuring seamless financial operations during peak hours.
  • Trained new staff on customer service protocols and store policies for consistent service delivery.
  • Streamlined complaint resolution processes, improving response times and customer retention rates.
  • Part time associate
  • Handled return item merchandise

Education

High School Diploma -

Asmara High School
Asmara Eritrea

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Customer service-focused
  • Communications with patients

Timeline

Housekeeper

Aramark (Baylor Scott & White Hospital)
03.2016 - Current

Customer Service Representative

Ross Dress for Less
05.2006 - Current

High School Diploma -

Asmara High School