Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Ghemyma St Louis

Store Manager
Pompano Beach,FL

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Detail-oriented with Number years of Type experience. Expert in Type industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in Area of expertise and committed to punctuality.

Veteran Job Title with top-level skills in Skill. Likeable personality and customer-focused background coupled with expertise in Area of expertise. Ready to tackle new challenges and build success with exciting organization.

Studious Job Title offering Number years of extensive experience in Industry. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.

Forward-thinking Job Title with extensive knowledge of Area of expertise. Known for success in Type industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.

Talented professional with expert sales and Skill talents. Composed persona known for having excellent drive. Insightful Job Title with Number years of customer service experience.

Visionary individual with more than Number years working as Managing Director for Type organization. Highly communicative and experienced in Skill and Skill. Strengths in strategic planning, efficiency and team building.

Ambitious Managing Director with excellent Skill and Skill skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Store Manager

Family Dollar
Fort Lauderdale, FL
02.2016 - 07.2022
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Supervised guests at front counter, answering questions regarding products.
  • Prepared annual budgets with controls to prevent overages.

Customer Service Representative

Macys
Aventura, Florida
12.2015 - 01.2016
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and analyzed customer information to prepare product or service reports.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Validated Type and Type paperwork to boost Area of expertise efficiency.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma - High School Diploma

Michael Kors
Miami
08.2013 - 06.2014

Dental Assistant - Dental Assisting

Florida Careers College
Margate, FL
08.2021 - 08.2022

Skills

Relationship building and management

Order management

Team leadership and coaching

Maximizing profitability

Training and mentoring

Product and service sales

Staff Management

Operations

Accurate money handling

Strategic thinker

Systems and software programs

Opening and closing procedures

Vendor management

Mathematical aptitude

Customer Response

[Type] laws and regulatory compliance

Bank deposit procedures

Sales expertise

Personnel development

Financial operations management

Merchandising

Store displays

POS systems

Team Building

Staff training and development

Hourly shift management

Customer Relations

Database Management

Goals and performance

Timeline

Dental Assistant - Dental Assisting

Florida Careers College
08.2021 - 08.2022

Store Manager

Family Dollar
02.2016 - 07.2022

Customer Service Representative

Macys
12.2015 - 01.2016

High School Diploma - High School Diploma

Michael Kors
08.2013 - 06.2014
Ghemyma St LouisStore Manager