GHINA FRANCO
Perth Amboy
Summary
Dedicated and results-driven professional with a diverse background in criminal justice, banking, and community-focused programs. Skilled in providing exceptional customer service, problem-solving, and fostering positive relationships with members and colleagues. Fluent in both English and Spanish, with strong communication abilities that enhance engagement with a wide range of individuals. Experienced in administrative roles, managing financial transactions, and supporting social work initiatives. A certified Notary Public with a commitment to accuracy and professionalism in notarizing documents. Passionate about continuing education and professional growth, eager to contribute to organizations that positively impact individuals and communities.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Relationship Specialist 1
Affinity Federal Credit Union
07.2023 - Current
- Conduct needs assessments to recommend appropriate products such as savings accounts, loans, credit cards, and other financial services.
- Meet or exceed sales and service goals related to membership growth and product sales.
- Promote Affinity FCU's products and services to enhance members' financial well-being and increase product adoption.
- Adhere to all credit union policies, procedures, and regulatory requirements to ensure the safety and security of member accounts.
- Prepare and complete the monthly Safe Deposit Box report, ensuring records are accurate and up to date.
Medical Unit Clerk
VISITING NURSES ASSOCIATION COMMUNITY HEALTH CENTER
02.2021 - 06.2023
- Responsible for providing administrative and secretarial support for the Primary Care Center/Community Health Center (PCC/CHC)
- Supports organization's mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
- Delivers and promotes excellent customer service and creates and maintains electronic client files
- Provides professional staff with client charts in advance of visit
- Manages all financial transactions of the PCC/C
- Trains and monitors front desk staff on efficient, courteous, customer service
Call Center Representative
ASHLEY HOMESTORES
03.2019 - 04.2020
- Service customers with questions or concerns regarding their purchase.
- Accurately record customer reports into the customer service module so there is an electronic record of all communication from the customer and the follow through discussed.
- Handling 75-150 calls per day.
- Providing an empathetic tone of voice and maintaining a professional, positive attitude at all times.
- Scheduling guests with online and or in store orders.
Medical Unit Clerk
JEWISH RENAISSANCE MEDICAL
03.2018 - 01.2019
- In charge of collecting patient information and verifying insurance detail on behalf of their organization.
- Responsible for gathering payment data, keeping accurate records of patient interactions, and handling other tasks at a hospital information desk.
Education
Associate of Applied Science Degree - Justice Studies - Criminal Justice Major
BERKELEY COLLEGE
NJ12-2017
Skills
- Bilingual in Spanish
- Microsoft Word
- Microsoft Excel
- Culinary services
- Painting
- Time management
- Team collaboration
Certification
Notary Public
Community Service
- Volunteer Work, AFCU, Edison, New Jersey, 09/01/24, 09/30/24, Participated in environmental conservation efforts by assisting with litter removal at a local lake, contributing to community beautification and sustainability.
- Tour Guide Volunteer, Matheny Medical and Educational Center, Peapack, NJ, 06/01/24, 06/30/24, Provided helpful advice regarding nearby attractions or points of interest if requested by guests. Provided guests with detailed information about the trails, wildlife, and local history while leading guided hikes. Served as a representative for the organization at this trail walk for special needs kids.
Personal Information
Title: Relationship Specialist
Timeline
Relationship Specialist 1
Affinity Federal Credit Union
07.2023 - Current
Medical Unit Clerk
VISITING NURSES ASSOCIATION COMMUNITY HEALTH CENTER
02.2021 - 06.2023
Call Center Representative
ASHLEY HOMESTORES
03.2019 - 04.2020
Medical Unit Clerk
JEWISH RENAISSANCE MEDICAL
03.2018 - 01.2019
Associate of Applied Science Degree - Justice Studies - Criminal Justice Major
BERKELEY COLLEGE