Josie Cochran
Centralia,WA
Summary
Dynamic professional with a positive attitude experienced in logistics and customer service at Spark. Proven track record in optimizing delivery routes and enhancing customer satisfaction. Skilled in teamwork and collaboration, consistently ensuring compliance with safety protocols while maintaining operational efficiency.
Overview
42
42
years of professional experience
Work History
Dental Assistant/receptionist
Dr. Nowak
Seattle, WA
06.1984 - 06.1987
- Assisted in patient intake, ensuring accurate records and efficient scheduling.
- Prepared treatment rooms by sterilizing instruments and organizing supplies.
- Supported dental procedures by providing chairside assistance to the dentist.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Conducted follow-up calls to ensure patient satisfaction and address concerns promptly.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Scheduled and confirmed patient appointments.
Delivery Driver
Spark
WA
04.2022 - Current
- Delivered packages efficiently while adhering to all safety protocols.
- Maintained accurate logs of deliveries and pick-ups using company tracking systems.
- Communicated effectively with dispatch to optimize route planning and delivery times.
- Conducted vehicle inspections to ensure compliance with safety standards and operational readiness.
Shipping Manager
IMPERIAL
Chehalis, WA
03.2018 - 10.2021
- Managed logistics operations to ensure timely shipment and delivery
- Coordinated with cross-functional teams to resolve shipping discrepancies swiftly.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Receptionist/distribution Manager
The Chronicle
Centralia, WA
01.2016 - 02.2018
- Greeted visitors and directed them to appropriate personnel efficiently.
- Managed multi-line phone system, routing calls to relevant departments.
- Scheduled appointments and maintained calendar.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Clerk/Mailman
USPS
Skagit County
02.2002 - 03.2011
- Processed incoming and outgoing mail efficiently, ensuring timely delivery.
- Sorted and distributed mail to various departments, maintaining organization.
- Assisted customers with inquiries and service requests, enhancing satisfaction.
- Operated postal equipment including scales and sorting machines accurately.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Restaurant Manager
North Cascade Inn
Concrete, WA
05.1992 - 01.2001
- Oversaw daily restaurant operations, ensuring efficient service and customer satisfaction.
- Managed staff scheduling, optimizing labor costs while maintaining adequate coverage.
- Trained and mentored new employees on operational standards and customer service protocols.
- Implemented inventory control procedures to minimize waste and reduce costs.
- Enforced health and safety regulations, ensuring compliance in all restaurant activities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Bookkeeper
Lube-Rite, NCQL
Sedro-Woolley, Renton, WA
05.1989 - 01.2001
- Processed invoices and managed accounts payable with accuracy and attention to detail.
- Reconciled bank statements to ensure financial integrity and compliance.
- Maintained general ledger entries, ensuring timely updates and corrections.
- Assisted in preparing monthly financial reports for management review.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
Education
High School Diploma -
Inglemoor HS
Bothell, WASkills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Punctual and reliable
Timeline
Delivery Driver
Spark
04.2022 - Current
Shipping Manager
IMPERIAL
03.2018 - 10.2021
Receptionist/distribution Manager
The Chronicle
01.2016 - 02.2018
Clerk/Mailman
USPS
02.2002 - 03.2011
Restaurant Manager
North Cascade Inn
05.1992 - 01.2001
Bookkeeper
Lube-Rite, NCQL
05.1989 - 01.2001
Dental Assistant/receptionist
Dr. Nowak
06.1984 - 06.1987
High School Diploma -
Inglemoor HS