Summary
Overview
Work History
Education
Skills
Timeline
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Ghizlane Naaman

Ghizlane Naaman

Kenner,LA

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Subway. Proven ability to enhance guest engagement and team productivity through effective leadership and relationship management. Committed to maintaining cleanliness standards and ensuring safe food handling practices, contributing to a positive dining experience.

Overview

4
4
years of professional experience

Work History

Server

Restaurants-America
09.2022 - Current

Helper

Gas Station
08.2021 - Current
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
  • Operated various hand and power tools to complete general tasks.
  • Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.

Supervisor

Subway
08.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Housekeeping Room Attendant

Sheraton Hotels
05.2021 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.

Babysitter

Fountain of Knowledge
06.2022 - 05.2025
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Education

GED -

Continental Academy
NW 153rd St, 15327 NW 60th Ave, Miami Lakes, FL 33

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • Food safety practices
  • Relationship management
  • Order management

Timeline

Server

Restaurants-America
09.2022 - Current

Babysitter

Fountain of Knowledge
06.2022 - 05.2025

Helper

Gas Station
08.2021 - Current

Supervisor

Subway
08.2021 - Current

Housekeeping Room Attendant

Sheraton Hotels
05.2021 - Current

GED -

Continental Academy

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