GIA BICKER
COTTONWOOD HEIGHTS,UT
Summary
Driven and compassionate professional dedicated to providing a positive experience for both staff and clients. Resourceful team leader and adaptable team player with proven success providing excellent customer service to diverse populations. Committed to delivering the highest quality of care when working as member of multidisciplinary care teams.
Overview
6
6
years of professional experience
Work History
Group Coordinator
The Sharing Place
Salt Lake City, UT
08.2018 - 01.2020
- Managed groups of up to 15 families and 5 volunteers that provided grief support in house or at school outreach.
- Involved with unique events, fundraising, and lead training groups for new volunteers.
- Provided ongoing communication and support with families and volunteers.
- Completed and sent detailed logs for each group with correct information on families and group activities.
- Practiced active and reflective listening to promote trust and participation in group.
- Participated in any training that was available and collaborated with colleagues.
- Conducted weekly group meetings with volunteers to assess family's needs.
- Prepared discussion topics and age-appropriate activities for each group.
Clinic Manager
Highland Springs Specialty Clinic
Holladay, Utah
12.2014 - 11.2017
- Promoted to oversee the daily operations of a busy mental health clinic managing 30 employees that included support staff, medical assistants, therapists, and psychiatric nurse practitioners.
- Responsible for administration, scheduling, conflict resolution, correspondence, patient support, coordinating care, and hiring, training and evaluations of staff.
- Performed daily account reconciliations resolving variances and assessed inventory.
- Ordered office and medical supplies and scheduled repairs as needed.
- Reviewed and corrected electronic medical records and kept documentation to ensure regulatory compliance.
- Collaborated with internal departments to keep operations running smoothly and solve both routine and complex problems.
- Produced operations manual for new hires and conducted monthly staff meetings to provide continuing education and support.
- Planned marketing events, meetings, and community outreach education.
- Managed clinician's schedules, room assignments, and workflow.
Office Specialist
School Group Facilitator
10.2013 - 12.2014
- Promoted to oversee the daily operations of a busy mental health clinic managing 30 employees that included support staff, medical assistants, therapists, and psychiatric nurse practitioners.
- Responsible for administration, scheduling, conflict resolution, correspondence, patient support, coordinating care, and hiring, training and evaluations of staff.
- Performed daily account reconciliations resolving variances and assessed inventory.
- Ordered office and medical supplies and scheduled repairs as needed.
- Reviewed and corrected electronic medical records and kept documentation to ensure regulatory compliance.
- Collaborated with internal departments to keep operations running smoothly and solve both routine and complex problems.
- Produced operations manual for new hires and conducted monthly staff meetings to provide continuing education and support.
- Planned marketing events, meetings, and community outreach education.
- Managed clinician's schedules, room assignments, and workflow.
Education
Associate of Science - Psychology and Sociology
The University of Texas at Austin
Austin, TXDance
Tyler Junior College
TXAssociate of Science - Health Sciences
Salt Lake Community College
Salt Lake City, UT01.2017
Skills
Multidisciplinary team collaboration
Interpersonal Communication
Training and mentoring
Hiring and recruitment
Event Coordination
Customer service
Timeline
Group Coordinator
The Sharing Place
08.2018 - 01.2020
Clinic Manager
Highland Springs Specialty Clinic
12.2014 - 11.2017
Office Specialist
School Group Facilitator
10.2013 - 12.2014
Associate of Science - Health Sciences
Salt Lake Community College
Associate of Science - Psychology and Sociology
The University of Texas at Austin
Dance
Tyler Junior College