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GIA BICKER
Salt Lake City,UT
Summary
Compassionate and detail-oriented healthcare administrative professional with extensive experience supporting patients, providers, and multidisciplinary care teams. Proven background in clinic operations, patient scheduling, medical records management, staff coordination, and customer service within behavioral health and specialty medical settings. Skilled at managing high-volume environments, facilitating communication between departments, maintaining accurate documentation, and ensuring efficient daily operations. Committed to providing exceptional service while supporting quality patient care and organizational excellence.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Group Coordinator
The Sharing Place
Salt Lake City, UT
08.2018 - 01.2020
- Managed groups of up to 15 families and 5 volunteers that provided grief support in house or at school outreach.
- Involved with unique events, fundraising, and lead training groups for new volunteers.
- Provided ongoing communication and support with families and volunteers.
- Completed and sent detailed logs for each group with correct information on families and group activities.
- Practiced active and reflective listening to promote trust and participation in group.
- Participated in any training that was available and collaborated with colleagues.
- Conducted weekly group meetings with volunteers to assess family's needs.
- Prepared discussion topics and age-appropriate activities for each group.
- Cultivated partnerships with local organizations to expand outreach efforts and resource sharing opportunities.
- Coordinated group activities to enhance participant engagement and community involvement.
Assistant Director and Teacher
Explorer Preschool
Salt Lake City, UT
08.2021 - 05.2024
- Coordinated parent communication efforts, enhancing community involvement and support for preschool initiatives.
- Collaborated with teachers to develop engaging curricula, incorporating new teaching methods and diverse learning activities.
- Provided compassionate support to families experiencing personal challenges, connecting them with appropriate resources when needed.
- Enhanced parent-teacher communication by implementing a monthly newsletter and organizing regular meetings.
- Supervised daily operations, ensuring compliance with state regulations and maintaining a safe environment.
- Developed engaging lesson plans that fostered cognitive and social development in preschool children.
- Collaborated with parents to support children's emotional and educational needs effectively.
- Assessed student progress and adapted teaching methods to meet diverse learning styles.
- Trained and mentored junior staff on best practices for early childhood education.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Clinic Manager
Highland Springs Specialty Clinic
Holladay, Utah
12.2014 - 11.2017
- Promoted to oversee the daily operations of a busy mental health clinic managing 30 employees that included support staff, medical assistants, therapists, and psychiatric nurse practitioners.
- Responsible for administration, scheduling, conflict resolution, correspondence, patient support, coordinating care, and hiring, training and evaluations of staff.
- Performed daily account reconciliations resolving variances and assessed inventory.
- Ordered office and medical supplies and scheduled repairs as needed.
- Reviewed and corrected electronic medical records and kept documentation to ensure regulatory compliance.
- Collaborated with internal departments to keep operations running smoothly and solve both routine and complex problems.
- Produced operations manual for new hires and conducted monthly staff meetings to provide continuing education and support.
- Planned marketing events, meetings, and community outreach education.
- Managed clinician's schedules, room assignments, and workflow.
- Managed budget allocations to optimize resource utilization across departments.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Oversaw daily clinic operations, ensuring efficient patient flow and staff coordination.
Office Specialist
Valley Behavioral Health
Holladay, UT
10.2013 - 12.2014
- Promoted to oversee the daily operations of a busy mental health clinic managing 30 employees that included support staff, medical assistants, therapists, and psychiatric nurse practitioners.
- Responsible for administration, scheduling, conflict resolution, correspondence, patient support, coordinating care, and hiring, training and evaluations of staff.
- Performed daily account reconciliations resolving variances and assessed inventory.
- Ordered office and medical supplies and scheduled repairs as needed.
- Reviewed and corrected electronic medical records and kept documentation to ensure regulatory compliance.
- Collaborated with internal departments to keep operations running smoothly and solve both routine and complex problems.
- Produced operations manual for new hires and conducted monthly staff meetings to provide continuing education and support.
- Planned marketing events, meetings, and community outreach education.
- Managed clinician's schedules, room assignments, and workflow.
Education
Tyler Junior College
Tyler, TX 05.2005 - 05.2008
Associate of Science - Health Sciences
Salt Lake Community College
Salt Lake City, UT01.2017
Skills
- Patient Scheduling & Coordination
- Medical Records Management
- Electronic Health Records (EHR)
- Multi-Line Phone Systems
- Patient Registration & Admissions
- Customer Service Excellence
- Healthcare Administration
- Provider & Staff Communication
- Appointment Scheduling
- Inventory & Supply Management
- Office Operations
- Team Collaboration
- Administrative Support
- Conflict Resolution
- Training & Onboarding
Interpersonal Communication
Training and mentoring
Hiring and recruitment
Event Coordination
Customer service
Timeline
Assistant Director and Teacher
Explorer Preschool
08.2021 - 05.2024
Group Coordinator
The Sharing Place
08.2018 - 01.2020
Clinic Manager
Highland Springs Specialty Clinic
12.2014 - 11.2017
Office Specialist
Valley Behavioral Health
10.2013 - 12.2014
Tyler Junior College
05.2005 - 05.2008
Associate of Science - Health Sciences
Salt Lake Community College