Gia Del Giudice
Bedford Heights
Summary
Resourceful Customer Service Supervisor known for productive and efficient task completion. Specializes in conflict resolution, customer relationship management, and operational improvement. Excels in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Marc's Stores
Brecksville
08.2025 - Current
- Supervised daily operations, maintaining high standards of customer service to foster positive customer experiences.
- Resolved customer inquiries and complaints, improving satisfaction levels and strengthening customer relationships.
- Trained new team members on policies and procedures, ensuring consistent service delivery and adherence to company standards.
- Delegated work to staff, setting priorities and goals.
- Answered phone calls and responded to questions and concerns.
- Assisted in maintaining store cleanliness and organization for a welcoming environment.
Beauty Consultant
CosmoProf Beauty Supply
Independence
02.2025 - 07.2025
- Advised clients on beauty products and application techniques.
- Provided beauty advice and product recommendations to customers.
- Assisted customers in selecting hair and skincare solutions.
- Educated clients on current beauty trends and techniques.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Developed sales strategies to promote new products to clients.
Beauty Advisor
Sally's Beauty Supply
Macedonia
10.2023 - 01.2025
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Executed sales activities, including cashiering, stocking shelves, and addressing customer needs to drive sales.
- Maintained product displays and ensured optimal stock levels to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Sanitized areas and organized stock to uphold cleanliness and visual merchandising standards.
Shift Supervisor
The UPS Store
Aurora
06.2024 - 10.2024
- Supervised daily operations and workflow of store activities.
- Managed inventory control and organized shipping supplies to ensure efficient operations.
- Ensured compliance with safety and operational procedures.
- Resolved customer inquiries and issues to enhance customer satisfaction.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Assisted customers with package preparation and shipping options to streamline their experience.
Education
Nordonia High School
Macedonia, OhioSkills
- Customer service
- Sales strategies
- Point-of-sale transactions
- Team leadership
- Employee training
- Staff delegation
- Conflict resolution
- Effective communication
- Attention to detail
- Time management
- Visual merchandising
Timeline
Customer Service Supervisor
Marc's Stores
08.2025 - Current
Beauty Consultant
CosmoProf Beauty Supply
02.2025 - 07.2025
Shift Supervisor
The UPS Store
06.2024 - 10.2024
Beauty Advisor
Sally's Beauty Supply
10.2023 - 01.2025
Nordonia High School