Summary
Work History
Education
Skills
Timeline
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Gia Finney

Hagerstown,IN

Summary

Dynamic and results-driven professional with a proven track record at First Way Express, excelling in customer service and conflict resolution. Known for a friendly demeanor and strong teamwork skills, I effectively enhance customer satisfaction while adapting to fast-paced environments. Committed to delivering exceptional support and fostering positive relationships.

Work History

Clean Homes

Self-employeed
  • Demonstrated initiative and accountability.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Representative

First Way Express
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Apartment Manager

Turn Berry Square Apartments
  • Demonstrated initiative and accountability.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Business

Huntington North High School
Huntington, IN
05.1990

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication

Timeline

Clean Homes

Self-employeed

Customer Service Representative

First Way Express

Apartment Manager

Turn Berry Square Apartments

Business

Huntington North High School

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Gia Finney