GIA HALL
Elverta,CA
Summary
Hi, I’m Gia! I’m a compassionate ABA specialist & a paraprofessional. I am also an in-home health caregiver with five years of experience providing care for children and the elderly. My background includes telecommunications, security, and call center roles. Proficient in managing calls, scheduling, data entry, and surveillance operations. I hold a valid guard card, first-aid, and CPR certifications.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
ABA Specialist/Paraprofessional
RoHealth & Zen Educate
Sacramento
08.2023 - Current
- Delivered individualized coaching sessions to improve client skills and promote developmental growth.
- Engaged with each client during playtime and activities to foster social interaction and skill application.
- Monitored client behavior during lessons to assess progress and adjust strategies accordingly.
- Implemented positive reinforcement techniques.
- Performed detailed analysis of client behavior to inform strategies.
- Data collection
- Problem-solving and critical thinking.
- Classroom/center support
Home Health Caregiver
Home Health
Sacramento
04.2023 - Current
- Assisted elderly patients with daily living activities to enhance their quality of life.
- Assisted clients with mobility and physical exercises to enhance independence.
- Administered medications and implemented individualized treatment plans.
- Assessed the physical condition of patients.
- Facilitated smooth household operations by managing chores and responsibilities.
- Engaged with children of various ages to support their developmental needs through activities and play.
- Aimed to continually provide patients with the highest level of care possible.
- Facilitated communication among clients, families, and healthcare professionals to ensure coordinated care.
- Maintained a safe and clean living environment for clients to promote health and well-being.
Security Guard
Allied universal, CSC Security, Sutter health
Sacramento
01.2019 - Current
- Enforce on site rules & regulations
- Managed crowd control at concerts and events to ensure safety and compliance with regulations.
- Hospital security patrol
- Conducted regular patrols to enhance facility safety and deter security breaches.
- Maintained order during special events, ensuring a secure environment for attendees and staff.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Issued visitor badges and access cards to authorized personnel.
- Conducted regular inspections and patrols of premises to enhance overall security.
- Monitored entrances and exits of property to ensure security..
- Authorized entry for people and vehicles by verifying identification and access privileges.
- Reported all on-site activities to maintain accurate records and ensure safety.
Customer Service Representative
Apple
Sacramento
07.2022 - 05.2024
- Handled high-volume inbound calls, ensuring timely and accurate responses to customer inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with team leads to resolve complex service issues.
- Applied problem-solving skills in various situations.
- Performed data entry to maintain records.
- Problem solving/critical thinking.
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support, providing comprehensive assistance.
Hospitality & Guest Services
Sutter Health
Sacramento, California
08.2020 - 08.2022
- Handled high volume of customer calls to provide support and resolve inquiries.
- Collaborated with diverse coworkers to achieve goals and resolve customer service challenges.
- Proposed creative solutions to improve team collaboration and service delivery.
- Executed daily tasks with precision, ensuring smooth operations.
- Executed data entry tasks to ensure accurate information management.
Resident Safety Monitor
Norwood Pines
Sacramento
10.2019 - 06.2022
- Monitored residents with dementia and Alzheimer's to ensure safety and comfort.
- Engaged with patients to address their needs and concerns.
- Administered daily medication to support residents' health and well-being.
- Coordinated daily patient care activities with nursing staff and healthcare providers to optimize care delivery.
- Interacted with patients
- Assisted residents in managing their daily medication routines
Customer Service Associate
Baby Gap
Sacramento
03.2018 - 11.2019
- Assisted customers at checkout by processing transactions efficiently.
- Assisted with sales floor operations to maintain organization and customer flow.
- Managed customer interactions to ensure positive experiences.
- Supported sales floor, fitting room, and back of house duties.
Education
American River College - Psychology
American River College
Sacramento 08.2022 - 08.2026
Skills
- Behavior analysis
- Patient Care Coordination
- Client Engagement
- Health Safety Practices
- Data Entry
- Daily Reports
- Customer Service
- Communication
- Multitasking
- Surveillance Operations
Languages
English
Details - Location
English
Timeline
ABA Specialist/Paraprofessional
RoHealth & Zen Educate
08.2023 - Current
Home Health Caregiver
Home Health
04.2023 - Current
American River College - Psychology
American River College
08.2022 - 08.2026
Customer Service Representative
Apple
07.2022 - 05.2024
Hospitality & Guest Services
Sutter Health
08.2020 - 08.2022
Resident Safety Monitor
Norwood Pines
10.2019 - 06.2022
Security Guard
Allied universal, CSC Security, Sutter health
01.2019 - Current
Customer Service Associate
Baby Gap
03.2018 - 11.2019