Gia Lacangan
San Diego,CA
Summary
Dynamic hospitality professional with experience in coordinating activities and providing exceptional service. Known for fostering team collaboration and developing engaging programs that enhance guest satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Barista
Sip-N-Sea
Encinitas, CA
05.2025 - Current
- Prepared high-quality espresso beverages and specialty drinks with precision
- Maintained cleanliness and organization of workstations to ensure efficient service
- Provided exceptional customer service, enhancing guest experience and satisfaction
- Trained new staff on beverage preparation techniques and customer interaction standards
- Monitored inventory levels and assisted in ordering supplies to minimize shortages
- Developed strong relationships with regular customers, fostering loyalty and repeat business
- Collaborated with team members to optimize workflow during peak hours
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Activities Associate
Carlsbad Inn Beach Resort
Carlsbad, CA
05.2022 - 08.2025
- Coordinated daily recreational activities for guests, enhancing overall guest experience and satisfaction.
- Developed engaging programs and events, fostering community interaction among resort visitors.
- Assisted in planning and executing special events, ensuring seamless operations and guest enjoyment.
- Managed activity scheduling and logistics, optimizing resource allocation for maximum participation.
- Trained new associates on activity procedures and customer service best practices for enhanced team performance.
- Collaborated with team members to maintain safety standards during all activities and events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment, and other special events.
Education
Bachelor of Science - Biology
Pennsylvania State University
University Park, PA05-2028
High School Diploma -
Santa Fe Christian Schools
Solana Beach, CA05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Safe food handling practices
- Hospitality service expertise
Timeline
Barista
Sip-N-Sea
05.2025 - Current
Activities Associate
Carlsbad Inn Beach Resort
05.2022 - 08.2025
Bachelor of Science - Biology
Pennsylvania State University
High School Diploma -
Santa Fe Christian Schools