Celebrate our culture differences and unify diversity through respect, inclusivity and education.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
CEO
Khai Gia Enterprise
San Antonio, Texas
01.2020 - 02.2022
Maintained company revenue in the pandemic through aggressive new market strategies.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
Managing different multiple stores in three different cities
Manage and contral payroll for 25+ employees
Food Service Team Member
H-E-B Texas Grocery
San Antonio, Texas
06.2019 - 03.2020
Manage customer service while undergoing the peak of pandemic in 2020
Prepared food orders to support waitstaff and other team members.
Made food according to standard recipes with requested changes for customer satisfaction.
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Barista Shift Lead
Barnes & Noble
San Antonio, TX
07.2018 - 02.2020
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Memorized ingredients and recipes for wide variety specialty drinks.
Served customers quickly and efficiently and created strategies to prevent delays.
Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Doctor of Dental Medicine - Dentistry
Roseman College of Dental Medicine
South Jordan, Utah
07.2021 - Current
Bachelor of Arts - Medical Humanity With A Minor in Biology
The University of Texas At San Antonio
San Antonio, TX
08.2016 - 12.2020
Community Service
Texas Mission of Mercy Volunteer, Corpus Christi TX
Habitat of Humanity Builder with UTSA Pre-Dental Society, San Antonio TX
Providence, Kids with disabilities Volunteer with AED Pre-Health Honors Society, San Antonio TX
State Hospital Volunteer with AED Pre-Health Honors Society, San Antonio TX
Capison Volunteer FUndraising for Alzheimer Kids with AED Pre-Health Honors Society, San Antonio TX
Instrumentalist at St. Anthony Catholic Church, San Antonio TX
Instrumentalist at St. John the Baptist Catholic Church, Sandy UT
Region XI University Interscholastic League, Volunteer
Luna Middle School Orchestra Concert Advisor
Violin Coach at William J. Brennan Orchestra
Interests
Music
Instrument
Community Service
Philosophy
Faith
Building Models
Games
Timeline
Doctor of Dental Medicine - Dentistry
Roseman College of Dental Medicine
07.2021 - Current
CEO
Khai Gia Enterprise
01.2020 - 02.2022
Food Service Team Member
H-E-B Texas Grocery
06.2019 - 03.2020
Barista Shift Lead
Barnes & Noble
07.2018 - 02.2020
Bachelor of Arts - Medical Humanity With A Minor in Biology