Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gia Mitchell

Gia Mitchell

Summary

Accomplished Nursing Assistant at Cape Fear Valley Medical Center, adept in patient care and vital sign monitoring, significantly enhancing patient satisfaction. Skilled in customer service and empathetic support, demonstrated leadership in sales and safety at Crunch Fitness and Shoe Carnival. Proven track record in improving engagement and driving results through effective communication and strategic planning. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Nursing Assistant

Cape Fear Valley Medical Center
05.2024 - 07.2024
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Kids Club Associate

Crunch Fitness
06.2023 - 04.2024
  • Monitored all activities to maintain maximum level of safety.
  • Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.

Store Leader

Shoe Carnival
09.2022 - 04.2023
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.

Customer Service Representative

ANTHEM Health Services
05.2022 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Support

Bath & Body Works
09.2020 - 05.2022
  • Boosted sales revenue by developing and implementing effective sales support strategies.
  • Boosted client satisfaction by providing exceptional sales support and promptly addressing concerns.
  • Served as a trusted advisor to senior leadership by providing valuable insights and recommendations on sales support initiatives.
  • Ensured compliance with company policies and industry regulations while managing daily operations within the sales support team.

Education

Associate of Applied Science - Diagnostic Medical Sonography

Gwinnett Technical College
Lawrenceville, GA
12.2026

No Degree - Nursing Assistance

Cumberland Nursing Academy
Fayetteville, NC
03.2024

High School Diploma -

Newton High School
Covington, GA
05.2020

Skills

  • Patient Care
  • Patient Feeding
  • Basic Life Support
  • Direct Patient Care
  • Customer Service
  • Recording vital signs
  • Patient relationship building
  • Vital Sign Monitoring
  • Catheter Care
  • Companionship and emotional support
  • Patience and Empathy
  • Parent Communication
  • Role Modeling
  • Positive Reinforcement
  • Child Safety Awareness

Certification

  • BLS - Basic Life Support
  • CNA - Certified Nursing Assistant

Timeline

Nursing Assistant

Cape Fear Valley Medical Center
05.2024 - 07.2024

Kids Club Associate

Crunch Fitness
06.2023 - 04.2024

Store Leader

Shoe Carnival
09.2022 - 04.2023

Customer Service Representative

ANTHEM Health Services
05.2022 - 08.2022

Sales Support

Bath & Body Works
09.2020 - 05.2022

Associate of Applied Science - Diagnostic Medical Sonography

Gwinnett Technical College

No Degree - Nursing Assistance

Cumberland Nursing Academy

High School Diploma -

Newton High School

Similar Profiles

CREATE PROFILE
Gia Mitchell