Gia pargas
Topeka,KS
Summary
Dynamic and customer-focused professional with extensive experience at Springhill Suites By Marriott. Proven ability to enhance guest satisfaction through exceptional service and attention to detail. Skilled in managing POS systems and adept at multitasking under pressure. Known for a positive attitude and strong teamwork, ensuring seamless operations in fast-paced environments.
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and job duties.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Aim Strategies/The Pennant
Topeka, KS
11.2025 - Current
- Delivered exceptional customer service in fast-paced environments, enhancing guest satisfaction while also working with others to provide the best guest experience.
- Managed bar inventory, ensuring accurate stock levels and logging necessary info and shortages.
- Developed and implemented seasonal cocktail menus, showcasing creativity while aligning with current trends and customer preferences.
- Developed and implemented seasonal cocktail menus, showcasing creativity while aligning skills with a full bar and full cocktail menu available.
Front Desk Receptionist
Springhill Suites By Marriott
Topeka, KS
06.2023 - 10.2023
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated reservations and room assignments to optimize guest satisfaction.
- Assisted guests with inquiries, providing information on hotel amenities and local attractions.
- Maintained accurate records of guest interactions and transactions in property management system.
- Monitored lobby area to ensure cleanliness and a welcoming environment for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Server
Wings Etc
Topeka, KS
06.2020 - 12.2022
- Provided exceptional customer service, ensuring satisfaction and timely resolution of inquiries.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Developed in-depth knowledge of menu items to enhance guest experience through informed recommendations.
- Assisted in training new staff on service protocols and restaurant operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Online Personal Shopper
Walmart
Topeka, KS
02.2021 - 11.2021
- Curated personalized shopping experiences based on customer preferences and needs.
- Streamlined order fulfillment processes to enhance efficiency and reduce delivery times.
- Utilized Walmart's online platform to manage inventory and ensure product availability.
- Assisted customers with inquiries regarding products, promotions, and order status.
- Picked orders for customers as well as dispense them at a quality time and standard.
- Answered the phone and handled customer discrepancies to the best possible solutions.
Education
Associate of Science - Pre-health And Medical Occupations
Garden City Community College
Garden City, KSSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Big people person who is open minded and understanding
- Good under leadership and directing leadership if needed
- Work very well under pressure
- Critical thinker
- Can work with all people, phone systems, pos systems, cashier systems, microsoft and excel
- Always with a positive attitude and open hearted to all
- Flexible with shifts and positions Can work long and unreliable hours if needed
Timeline
Server/Bartender
Aim Strategies/The Pennant
11.2025 - Current
Front Desk Receptionist
Springhill Suites By Marriott
06.2023 - 10.2023
Online Personal Shopper
Walmart
02.2021 - 11.2021
Server
Wings Etc
06.2020 - 12.2022
Associate of Science - Pre-health And Medical Occupations
Garden City Community College