Gia Villela
Downey
Summary
Dependable team member with a strong background in customer service. Provides efficient support through effective time management while addressing customer needs. Eager to learn and apply new skills.
Overview
5
5
years of professional experience
Work History
Front of House Server
Maui Sushi and Teriyaki
Downey
06.2025 - Current
- Managed cash transactions and processed payments accurately at the register.
- Handled customer complaints promptly to ensure satisfaction and retention.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Implemented feedback from customers to improve service quality and menu offerings.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Front of House Server
Jin Sushi
Downey
11.2024 - 06.2025
- Managed reservations and seating arrangements efficiently.
- Served food and beverages promptly and accurately.
- Maintained cleanliness of dining area and service stations.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
Assistant Store Manager
Sally Beauty
Downey
11.2023 - 02.2024
- Supporting the Store Manager in the daily business operations of a retail store
- Aided in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Developing and maintaining relationships with customers, partners and vendors
- Keep track of inventory so daily on hand counts
Lead Merchandiser
Hot Topic
Downey
11.2022 - 11.2023
- As a lead merchandiser/breaker I would be in charge of shipment. Which includes checking in shipment, restocking product and making sure as I go along things are displayed well.
- My other position as a breaker I would handle returns and exchanges as well as breaking other managers for their lunches.
- Along everything I still played a part as a regular sales associate ringing up customers and offering customer service.
Team Member
pregio pizza
Downey
08.2020 - 06.2021
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Put together orders, verified completeness
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Quickly processing payments
Education
Some College (No Degree) - Nursing
Platt College
Rosemead, CASkills
- Customer service
- Stocking
- Sales
- Supervising experience
- Business Development
- Time management
Availability
Monday-Sunday any hours
Timeline
Front of House Server
Maui Sushi and Teriyaki
06.2025 - Current
Front of House Server
Jin Sushi
11.2024 - 06.2025
Assistant Store Manager
Sally Beauty
11.2023 - 02.2024
Lead Merchandiser
Hot Topic
11.2022 - 11.2023
Team Member
pregio pizza
08.2020 - 06.2021
Some College (No Degree) - Nursing
Platt College