Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Gia Zane

Seffner,FL

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server, To Go's/Curbside, Baker, Cashier

Cheesecake Factory Inc
Seffner, FL
06.2021 - Current
  • Provided exceptional service to high volume of daily customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Trained new employees on restaurant procedures and plating techniques.

Shift Leader, Cake Decorator, Catering

Coldstone Creamy
Valrico, FL
06.2018 - 06.2021
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Monitored inventory levels and ordered supplies as needed.

Sales Associate

Pinch A Penny Pool Patio Spa
Brandon, FL
09.2017 - 06.2018
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Upsold additional items based on customer interests and needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.

HOST Leader

HOST Afterschool Program
Plant City, FL
08.2016 - 06.2017
  • Supervised kindergarten through second grade students during afterschool activities.

Education

Bachelor of Science - Hospitality Management

University of South Florida
Tampa, FL
12-2023

Associate of Science -

Hillsborough Community College
Tampa, FL
08-2020

High School Diploma -

Grace Christian School
Valrico, FL
05-2017

Skills

  • Point-of-sale operation
  • Order processing
  • Inventory management
  • Customer service
  • Sales promotion
  • Employee training
  • Cash handling
  • Effective communication
  • Guest engagement
  • Liquor, wine, and food service
  • Reliable and responsible
  • Organizational skills
  • Positive and professional
  • Multitasking and organization

Affiliations

  • Baking
  • Exercising

Certification

  • Food Handling Certification
  • Designated Training Capabilities

References

References available upon request.

Timeline

Server, To Go's/Curbside, Baker, Cashier

Cheesecake Factory Inc
06.2021 - Current

Shift Leader, Cake Decorator, Catering

Coldstone Creamy
06.2018 - 06.2021

Sales Associate

Pinch A Penny Pool Patio Spa
09.2017 - 06.2018

HOST Leader

HOST Afterschool Program
08.2016 - 06.2017

Bachelor of Science - Hospitality Management

University of South Florida

Associate of Science -

Hillsborough Community College

High School Diploma -

Grace Christian School
Gia Zane