Gia Zane
Seffner,FL
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server, To Go's/Curbside, Baker, Cashier
Cheesecake Factory Inc
Seffner, FL
06.2021 - Current
- Provided exceptional service to high volume of daily customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees on restaurant procedures and plating techniques.
Shift Leader, Cake Decorator, Catering
Coldstone Creamy
Valrico, FL
06.2018 - 06.2021
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Evaluated employee performance, delivering individualized feedback and praise.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Educated customers about offerings, promotions and pricing to boost sales.
- Monitored inventory levels and ordered supplies as needed.
Sales Associate
Pinch A Penny Pool Patio Spa
Brandon, FL
09.2017 - 06.2018
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Upsold additional items based on customer interests and needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
HOST Leader
HOST Afterschool Program
Plant City, FL
08.2016 - 06.2017
- Supervised kindergarten through second grade students during afterschool activities.
Education
Bachelor of Science - Hospitality Management
University of South Florida
Tampa, FL12-2023
Associate of Science -
Hillsborough Community College
Tampa, FL08-2020
High School Diploma -
Grace Christian School
Valrico, FL05-2017
Skills
- Point-of-sale operation
- Order processing
- Inventory management
- Customer service
- Sales promotion
- Employee training
- Cash handling
- Effective communication
- Guest engagement
- Liquor, wine, and food service
- Reliable and responsible
- Organizational skills
- Positive and professional
- Multitasking and organization
Affiliations
- Baking
- Exercising
Certification
- Food Handling Certification
- Designated Training Capabilities
References
References available upon request.
Timeline
Server, To Go's/Curbside, Baker, Cashier
Cheesecake Factory Inc
06.2021 - Current
Shift Leader, Cake Decorator, Catering
Coldstone Creamy
06.2018 - 06.2021
Sales Associate
Pinch A Penny Pool Patio Spa
09.2017 - 06.2018
HOST Leader
HOST Afterschool Program
08.2016 - 06.2017
Bachelor of Science - Hospitality Management
University of South Florida
Associate of Science -
Hillsborough Community College
High School Diploma -
Grace Christian School