Giada Violino
Tronzano Vercellese
Summary
Cruise Activities Manager with strong expertise in guest engagement and staff training. Demonstrated success in enhancing onboard experiences through innovative programming and effective leadership. Background in hospitality management with skills in activity planning and interdepartmental collaboration. Committed to improving guest satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Cruise Activities Manager
MSC Cruises
Malta
11.2024 - Current
- Created engaging onboard activities tailored to diverse passenger demographics.
- Coordinated logistics and schedules for daily entertainment programs.
- Managed staff training initiatives to enhance service delivery and guest experience.
- Collaborated with departments to integrate themes into activities and events.
- Evaluated guest feedback to refine programming and elevate satisfaction levels.
- Facilitated interdepartmental communication for seamless event execution.
- Researched leisure activity trends to innovate cruise offerings.
Cruise Staff Manager
MSC Cruises
Malta
09.2023 - 10.2024
- Managed daily operations to ensure seamless guest experiences onboard.
- Coordinated scheduling to enhance crew efficiency and coverage.
- Fostered interdepartmental communication to streamline processes and workflows.
- Collaborated with management on strategic planning for service enhancements.
- Scheduled staff shift rotations to maximize productivity and efficiency.
- Assigned tasks based on individual strengths to optimize team performance.
- Resolved team conflicts promptly using effective problem-solving techniques.
- Conducted regular performance reviews to ensure employee goal achievement.
Youth Staff Manager
MSC Cruises
Malta
07.2016 - 09.2023
- Oversaw daily operations to ensure efficient guest service delivery on cruise ships.
- Trained and mentored staff to elevate service standards and operational efficiency.
- Coordinated staff schedules to maintain optimal coverage during peak periods.
- Managed inventory for onboard supplies and equipment usage.
- Collaborated with departments to streamline processes and enhance guest experiences.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Facilitated team meetings to communicate updates and gather feedback from staff.
- Supervised staff in executing daily activities effectively.
Youth Staff Member
MSC Cruises
Malta
11.2014 - 07.2016
- Executed daily responsibilities with accuracy and efficiency.
- Collaborated with diverse teams to achieve objectives and resolve product-related issues.
- Promoted customer satisfaction by resolving problems through knowledgeable, friendly service.
Education
ECultural Mediation / Cultural Liaison Work - Intercultural Communication
Icotea
Torino05-2018
Early Childhood Education (ECE) Training Certificate - Education
Istituto Professionale Don Bosco
Vercelli07-2013
High School Diploma -
Istituto Magistrale Rosa Stampa
Vercelli07-2011
Skills
- Event planning and coordination
- Guest engagement and training
- Trend analysis and satisfaction
- Problem solving
- Communication skills
- Time management
- Staff mentoring
- Creative direction
- Hospitality management
- Budget management
- Performance scheduling
- Team leadership
- Effective communication
- Active listening
Languages
English
Full Professional
Italian
Native/ Bilingual
Spanish
Full Professional
French
Professional
Portuguese
Professional
Timeline
Cruise Activities Manager
MSC Cruises
11.2024 - Current
Cruise Staff Manager
MSC Cruises
09.2023 - 10.2024
Youth Staff Manager
MSC Cruises
07.2016 - 09.2023
Youth Staff Member
MSC Cruises
11.2014 - 07.2016
ECultural Mediation / Cultural Liaison Work - Intercultural Communication
Icotea
Early Childhood Education (ECE) Training Certificate - Education
Istituto Professionale Don Bosco
High School Diploma -
Istituto Magistrale Rosa Stampa