GIAN CARLO SOTA
Salt Lake City
Summary
Dynamic operations professional with extensive experience in high-volume warehouse environments and administrative support. Expertise in leading, training, and developing teams while driving enhancements in productivity, quality, and safety performance. Proficient in process optimization, problem-solving, and workflow management, with a proven history of reducing defects and ensuring compliance with operational standards. Bilingual in Spanish and English, offering exceptional communication and leadership skills that foster team success and promote a culture of continuous improvement.
Overview
3
3
years of professional experience
Work History
Problem Solver – Outbound Pack Flow
Amazon Fulfillment Center (SLC1)
06.2024 - Current
- Resolved shipment defects including damaged items, missing units, and labeling errors to ensure on-time delivery
- Investigated root causes of defects and partnered with associates to prevent recurring issues
- Created and tracked tickets to maintain workflow efficiency and reduce delays
- Ensured quality standards before items progressed to the next stage
Process Guide – Outbound Pack Flow
Amazon Fulfillment Center (SLC1)
11.2023 - Current
- Supported Area Managers and Learning team in executing daily operations in a high-volume outbound environment
- Monitored workflow and identified barriers to maintain productivity, quality, and safety standards
- Provided real-time direction to associates, reinforcing standard work and improving adherence
- Maintained continuous flow by resolving issues quickly and minimizing downtime
- Quality Focus: Delivered results by getting AFE2 BHD below DPMO (3,200) starting at 7,000+ taking it down to a 1,983 (WEEK 28) and always keeping a 100% GCA compliance, by giving detailed coachings/reminding sorters & packers, and deep diving PIM.
Ambassador – Outbound Pack Flow
Amazon Fulfillment Center (SLC1)
08.2024 - 06.2025
- Trained and onboarded 50+ new associates on safety, standard work, and operational processes
- Delivered 30+ coaching sessions to improve associate productivity and quality performance
- Reinforced training standards and ensured knowledge retention on the floor
- Acted as a peer leader, motivating associates and promoting a safe work environment
Administrative Assistant
Pepper’s Chicken Restaurant
11.2022 - 10.2023
- Managed daily administrative operations including documentation, reporting, and employee records
- Supported payroll, scheduling, and onboarding processes
- Coordinated inventory and vendor communication to maintain operational consistency
- Assisted with customer service and front-of-house operations during peak hours
Education
Diploma - International Business and Administration
ADEX Institute
Lima, PE12-2023
First Certificate in English (FCE) -
Cambridge College
Lima, PE07-2022
English Studies - Advanced Level 6
Británico Academy
Lima, PE04-2022
High School Diploma -
Pamer High School & Academy
Lima, PE01-2022
Skills
- Training, Coaching & Associate Development
- Process Improvement & Problem Solving
- Warehouse Operations & Safety Compliance
- Quality Control & Productivity Metrics
- Microsoft Office (Excel, Word, Outlook)
- Strong Communication & Team Leadership
- Bilingual: Spanish (Fluent), English (Advanced)
Timeline
Ambassador – Outbound Pack Flow
Amazon Fulfillment Center (SLC1)
08.2024 - 06.2025
Problem Solver – Outbound Pack Flow
Amazon Fulfillment Center (SLC1)
06.2024 - Current
Process Guide – Outbound Pack Flow
Amazon Fulfillment Center (SLC1)
11.2023 - Current
Administrative Assistant
Pepper’s Chicken Restaurant
11.2022 - 10.2023
Diploma - International Business and Administration
ADEX Institute
First Certificate in English (FCE) -
Cambridge College
English Studies - Advanced Level 6
Británico Academy
High School Diploma -
Pamer High School & Academy