Angelica Flores
Casselberry,FL
Summary
Enthusiastic and detail-oriented customer service professional with over two years of experience in pharmacy support and retail environments. Skilled in administering prescriptions, enhancing customer service, and supporting team productivity. CPR and First Aid certified with bilingual capabilities in English and Spanish.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
UPS
01.2025 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided stellar customer service, attracting repeat business from satisfied clients and word-of-mouth referrals.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Enhanced client satisfaction by providing efficient and accurate notarization services.
Designated Hitter
Walgreens
10.2023 - 07.2024
- Supported the pharmacist in the practice of pharmacy while working under direct supervision.
- Administered and processed prescriptions using the pharmacy system, ensuring accuracy.
- Sorted prescriptions by retrieving, counting, and dispensing medications, ensuring accuracy and checking for potential interactions.
- Assisted pharmacists with scheduling and managing workflow.
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
Customer Service Associate
Walgreens
06.2021 - 10.2023
- Reinforced team skills and knowledge to foster a productive work environment when needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
High school -
New Dimensions High school
Kissimmee, FL05.2021
Skills
- Certifications: CPR, Bloodborne Pathogens, and Basic First Aid certified
- Language: English (Fluent) and Spanish (Fluent)
- Time management
- Problem-solving skills
- Reliable and punctual
- Verbal/written communication
- Sales expertise
- POS system operation
- Upselling
Certification
CPR, Bloodborne Pathogens, and Basic First Aid certified
Language
English (Fluent) and Spanish (Fluent)
Timeline
Sales Associate
UPS
01.2025 - Current
Designated Hitter
Walgreens
10.2023 - 07.2024
Customer Service Associate
Walgreens
06.2021 - 10.2023
High school -
New Dimensions High school
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