Juliana Torres
Grand Prairie
Summary
Dynamic customer service professional with extensive experience at England Products LLC, excelling in processing payments and enhancing customer satisfaction. Proven ability in data entry and active listening, ensuring timely resolution of inquiries. Bilingual and detail-oriented, adept at managing sensitive information while maintaining strong relationships with clients and colleagues.
Overview
17
17
years of professional experience
Work History
Sales /Billing Clerk
England Products LLC
Dallas
05.2024 - 05.2025
- Create a sales receipt.
- Create sales orders.
- Processed credit card transactions quickly and securely.
- Processed customer payments in a timely manner while providing excellent customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Received incoming calls and provided product information.
- Provided customers with product availability.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection and sizing.
- Collected payments and provided accurate change.
- Creating and distributing invoices.
- Monitored and followed up on overdue receivables.
- Record and reconcile customer payments received through various channels, including checks, credit cards, and electronic funds transfers.
- Apply payments to customer accounts accurately.
- Maintained customer accounts and billing information.
- Respond to customer inquiries related to billing and account statements.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintain accounts receivable, customer files, and records.
- Assisted with customer requests and answered questions to improve satisfaction.
Dispatch /Customer Care Service Representative
Restoration Solutions
Arlington
01.2021 - 01.2024
- Handle emergency and non-emergency calls.
- Answer emails to schedule appointments.
- Assign new emergency assignments; they came in.
- Assigning personnel, vehicles, or equipment to tasks or locations.
- Providing clear instructions and updates to technicians, field personnel, or other relevant parties.
- Monitor the technicians.
- Organize and coordinate with the technician.
- Keep communication with technicians via phone and text as needed.
- Generating reports on service performance by technicians.
- Accept new assignments via XACT Analysis.
- Update XACT analysis on a daily basis.
- Communicate with adjusters via telephone and email.
- Monitor jobs to provide customers with feedback via telephone and email.
- Ensure that everything runs smoothly by coordinating with customer satisfaction.
- Data Entry.
- Answer telephones after hours for emergency calls.
- Dispatch the technician after hours only for emergencies.
Customer Service Representative/Inside Sales Representative
Alpine an ITW Company
Grand Prairie
01.2020 - 12.2020
- Process customer orders, from order entry through delivery, and payment receipt.
- Maintain a positive relationship with the customer.
- Work with the Sales, Shipping, Accounting, and Management teams.
- Responsible for the accurate and timely processing of customer orders.
- Handle all incoming customer and vendor inquiries.
- Entry of customer purchase orders.
- Issue customer quotes.
- Prepare purchase orders for direct and indirect orders.
- Responsible for matching invoices, scanning, saving, and sending to accounts payable and accounts receivable.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Accounting Assistant/Collections specialist
CST World Wide
01.2016 - 12.2019
- Posts customer payments by recording checks, ACH, and credit card transactions
- Prepared and submit bank deposits
- Accounts payable/Accounts receivable
- Maintain records by microfilming invoices, debit, and credit
- Monitor accounts to identify outstanding debts
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Assisted customers via phone and emails, handling an average of 50+ inbound calls
- Scan and file
- Print and send customer letters via USPS
Administrative assistant / Receptionist
ALTA Construction Management
01.2012 - 12.2016
- Answer telephones and direct the caller to the appropriate associate
- Greet and direct visitors to the company
- Receive, sort and forward incoming mail
- Coordinate the pick-up and delivery of express mail services (FedEx, UPS, Lone start etc.)
- Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning
- Assist in the ordering, receiving, stocking and distribution of office supplies
- Coordinating with sub-contractors to complete their Electronic Payroll Certification Submission HUD Davis-Bacon
- Coordinate meetings with new clients
- Coordinate weekly staff meetings
- Assist Project Managers by contacting new vendors for future projects
- Assist Project Manager with blue prints and data entry as needed
Dispatcher/Customer Service
National Recycling Solutions
01.2008 - 12.2012
- Answer telephone to schedule appointments
- Collect information from customers
- Organized and coordinate with drivers
- Update schedule daily
- Ensure that everything runs smoothly by coordinating with customers
- Coordinate with mechanic for truck repairs and maintenance
- Keep communication with drivers via phone and navigation system as needed
- Dispatching new jobs
- Respond to customer requests, resolving issues
- Sent driver to get truck weight with loads and receive trucks to get unloaded
- Keep track of inventory office and warehouse
Education
High School Diploma -
North Lake College
Irving, TX06-2006
Skills
- Customer service
- Active listening
- Attention to detail
- MS Word
- Excel
- Outlook
- Bilingual
- Hud Davis-Bacon electronic payroll
- QuickBooks
- Basic bookkeeping
- sensitive, confidential information
- CPR
- First aid
- Bloodborne pathogens certified
- Adaptability and flexibility
- Data entry
Timeline
Sales /Billing Clerk
England Products LLC
05.2024 - 05.2025
Dispatch /Customer Care Service Representative
Restoration Solutions
01.2021 - 01.2024
Customer Service Representative/Inside Sales Representative
Alpine an ITW Company
01.2020 - 12.2020
Accounting Assistant/Collections specialist
CST World Wide
01.2016 - 12.2019
Administrative assistant / Receptionist
ALTA Construction Management
01.2012 - 12.2016
Dispatcher/Customer Service
National Recycling Solutions
01.2008 - 12.2012
High School Diploma -
North Lake College
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