Gian San Gil
Miami,FL
Summary
Retail professional with experience in luxury and customer-focused environments, combining strong sales support, customer service, and daily store operations. Experienced in assisting clients, maintaining visual standards, managing inventory, and supporting team operations on the sales floor. Adaptable, organized, and reliable, with the ability to work in fast-paced retail settings while delivering a high-quality customer experience. Motivated to grow within a professional retail environment.
Overview
3
3
years of professional experience
Work History
Floor Manager /Retail Sales Key Holder
Osklen Usa
Miami Beach, Florida
01.2023 - 02.2026
- Supervised daily floor operations to ensure exceptional luxury customer experience.
- Opened and closed the store, handling cash management and security procedures.
- Led and supported sales associates, ensuring productivity and brand standards.
- Assisted with inventory control, restocking, and visual presentation.
- Supported management with sales goals and operational efficiency.
Customer Service Manager
Yary’s Nails
, FL
06.2023 - 12.2023
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Analyzed business performance data and forecasted business results for upper management.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Scheduled and confirmed appointments.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
High School Diploma -
Miami Dade College
Miami, FL06.2023
Skills
- Customer Service & Client Experience
- Team Leadership & Supervision
- Time Management
- Organization & Multitasking
- Scheduling & Operations
- Teamwork
Timeline
Customer Service Manager
Yary’s Nails
06.2023 - 12.2023
Floor Manager /Retail Sales Key Holder
Osklen Usa
01.2023 - 02.2026
High School Diploma -
Miami Dade College