Giana Alexis
Stillwater,OK
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities. Detail-oriented team player with strong organizational skills.
Overview
4
4
years of professional experience
Work History
General Manager
Braums Ice Cream And Dairy
Tulsa, OK
02.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development,forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Conducted regular meetings with senior management team to review progress against established objectives.
Assistant General Manager
Freddy's Frozen Custard & Steakburgers
Lincoln, NE
09.2022 - 02.2023
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured compliance with company policies, procedures, and regulations.
- Prepared weekly schedules for staff members based on their availability.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
General Manager
Panda Express
Tulsa, OK
02.2020 - 09.2022
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Developed relationships with key customers to maximize revenue potential.
Skills
- Customer Relationship Management
- Project Management
- Workflow Planning
- Expense Control
- Sales
- Staff Supervision
- Staff Training/development
- Inventory control
- Schedule Management
- Team Leadership
Timeline
General Manager
Braums Ice Cream And Dairy
02.2023 - Current
Assistant General Manager
Freddy's Frozen Custard & Steakburgers
09.2022 - 02.2023
General Manager
Panda Express
02.2020 - 09.2022
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